My daughter went to "Hotels.com", after three hours and her in tears I took the phone. They had withdrawn over $1500.00 from our account for flights that were wrong.
I spent the next 7 consecutive hours on the phone, beginning at 10:30pm with a phone center in India. They stalled me while trying to get a supervisor to come in and fix the problem.
He arrived at 6:05am CST. The male attempted to transfer me to the supervisor. I was disconnected.
I called back, got another call center, retold whole story, I was disconnected in the middle.
I left at 7am to drop daughter at MS Headquarters, Saint Louis, MO. My daughter is a Pediatric Emergency Room Nurse at Cardinal Glennon Children's Hosp. She Volunteered to be Nurse for week at MS Children's Summer Camp. As the only Medical Volunteer it was important to get her to the vans on time, she needed medical reports for each of 23 Children before leaving for camp.
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