Independent profile. Not owned, sponsored or endorsed by Priceline.
Priceline Reviews & Complaints
← Back to the full Priceline profile
REVIEWS & COMPLAINTS637on USAComplaints · none in last 3 yrs · latest 2014
PHONE(877) 477-5807Customer service
WEBSITEpriceline.com
HEADQUARTERSNorwalk, CT
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 637 historical complaints about Priceline, published between 1999 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Itemized receipt for flight and hotel package refused
- Bait and switch airline tickets
- Refund refused for difference between prepaid and walk-up room rate
- Paid $300 for home search promise but no refund after finding home
- Flight price dropped next day and no change allowed
- Did not fully disclose mandatory extra fees by hotel
- Refused to move flight earlier after family emergency
- False Ad and very discourteous customer relations and customer service
- Refused to change reservation date to following week
- Same star rating gives different hotel categories in name your own price
- Motel room overcharged 18 dollars versus posted rate
- Flight price rose after confirmation, cancellation fee quoted
- Cruise never booked despite confirmation paid in full
- Confirmation email destination changed from Santa Barbara to LA
- Pending charge over 2000 dollars held on unconfirmed purchase
- Ticket booked for wrong date, change fee 150 dollars
- Refused refund for rental car cancelled within an hour
- Overcharged on two Grand Junction hotel bookings
- Rental car paid but agency did not accept debit cards
- Free parking selected in bid but hotel charged 49 dollars