Popeyes Reviews, Complaints & Contacts

Restaurant Brands International lists Popeyes as one of its four brands in its 2025 Form 10-K and says Popeyes trademarks are owned by Popeyes Louisiana Kitchen, Inc. BBB lists that company at 5707 Blue Lagoon Dr, Miami, FL. The 10-K says more than 95% of RBI's restaurants across all its brands are owned and operated by franchisees.

The Popeyes FAQ answers charge, coupon, cancellation and missing-order questions with: "Please contact our Digital Support team for assistance here: popeyes.com/support." The FAQ answer for cancelling an app order says: "We do not support canceled orders at this time. Please contact our Digital Support team if you require further assistance here: popeyes.com/support." For an order that could not be completed, the FAQ asks you to confirm that the card number and ZIP code on your profile are entered correctly, then to contact your financial institution, and then the Digital Support team. The Support page opened as a chat window on 2026-10-20 and showed no phone number. For feedback about a restaurant visit, the FAQ says: "Please scroll down for options to contact our customer support team."

The Mobile Order and Payment Terms say: "Charges paid for completed orders may not be cancelled, returned, or refunded. You may be entitled to a refund, at the sole discretion of RBI or its agents, based on the individual circumstances underlying each request." They also say that if an order cannot be delivered to your address "you will receive a refund," and that if delivery cannot be made at the selected time the order is discarded "and no refund will be issued" in the circumstances the terms describe. The terms also state: "RBI has no obligation to provide refunds or credits, but may grant them, in our sole discretion," and "RBI takes fraudulent behavior seriously and has filters in place to monitor your orders and, where applicable, refund requests." Read the full terms for the conditions.

The Terms of Service (last updated Nov. 27, 2024) say you and RBI "will resolve any disputes between us in binding, individual arbitration, and not in court," and that you give up the right to a jury and to participate in class actions. Section 13 also gives "Your 30-Day Right to Opt Out" by written notice "to the address for RBI specified above," which the Terms give for notices of dispute as Restaurant Brands International US Services LLC, Attn: Legal, 5707 Blue Lagoon Drive, Miami, Florida 33126 (the Terms list a separate "Attn: Legal (DMCA Copyright Infringement)" line for copyright notices). The notice must include your name, mailing address and the email address associated with your account, and the Terms say it must be "POSTMARKED OR DEPOSITED WITHIN 30 DAYS OF THE DATE ON WHICH YOU FIRST ACCEPTED THESE TERMS UNLESS A LONGER PERIOD IS REQUIRED BY APPLICABLE LAW." The Terms also say: "Only the following Disputes are exempt from the arbitration requirement: (1) complaints you wish to make to a government agency; (2) small claims court actions (as discussed below); (3) claims related to intellectual property infringement," followed by three further items. Read the Terms for the full text.

As displayed on 2026-10-20, BBB shows Popeye's Louisiana Kitchen, Inc. as not accredited with an F rating, 1,192 complaints in the last 3 years and 444 in the last 12 months, and a 1.1 out of 5 average from 194 customer reviews. Trustpilot shows 2.4 from 3,106 reviews on an unclaimed profile. See the complaint record section for details.

RBI's 2025 Form 10-K says more than 95% of its restaurants across all brands are owned and operated by franchisees. It does not give a Popeyes-only percentage. For a specific store, ask the restaurant; the Popeyes FAQ also refers employee questions to the individual restaurant. Some stores are run by the company: the Sailormen bankruptcy docket lists Popeyes as one of the buyers of former franchisee restaurants (June 2026), and TheStreet reported that 16 Miami-area stores went to Popeyes Louisiana Kitchen Inc.

A WAFB news report dated 2026-03-17 says Sailormen Inc., which operated 136 Popeyes restaurants in Florida and Georgia, filed for Chapter 11 protection on 2026-01-15 and that at least 20 restaurants had closed; it reports about $130 million of debt and, as of January 12, assets of $232 million against liabilities of $342 million. On 2026-06-23 the bankruptcy court entered orders approving the sale of the debtor's assets to several buyers, one of them listed as Popeyes (CourtListener docket 26-10451, Documents 715 to 719). TheStreet reported on 2026-07-02 that 97 restaurants were sold, including 16 Miami-area stores to Popeyes Louisiana Kitchen Inc., and that the remaining 39 would close. The dollar figures are TheStreet's. A later dispute between Sailormen and a buyer, RFI Ventures, over escrow money was reported on 2026-09-26 and is Sailormen's side as reported.

FoodSafety.gov says: "If you believe you or someone you know became ill from eating a certain food, contact your county or city health department." It also advises calling your doctor for suspected food poisoning and 911 in an emergency.

CourtListener lists Sanders v. Popeyes Louisiana Kitchen, Inc. (E.D.N.Y. No. 1:22-cv-04477), a putative class action filed 2022-07-29 and voluntarily dismissed without prejudice on 2022-09-30. A party-name search on 2026-10-20 returned other dockets naming Popeyes entities, so this answer is not a complete list.

Popeyes is a quick-service chicken brand of Restaurant Brands International, which files annual reports with the U.S. securities and Exchange Commission and gives its business address as 5707 Blue Lagoon Drive, Miami, FL 33126; RBI's annual report says the Popeyes trademarks belong to Popeyes Louisiana Kitchen, Inc. The record a reader can check: BBB shows Popeye's Louisiana Kitchen, Inc. as not BBB accredited with an F rating, and CourtListener lists one putative class action, Sanders v. Popeyes Louisiana Kitchen, Inc. (E.D.N.Y. No. 1:22-cv-04477), voluntarily dismissed without prejudice on September 30, 2022. Complaints on this site are customers' own accounts of individual restaurants, and none has been verified by this site.

Popeyes Louisiana Kitchen, Inc. of Miami, Florida owns the Popeyes trademarks, and the brand belongs to Restaurant Brands International, whose Form 10-K for 2025 reports 3,578 Popeyes restaurants in the U.S. and Canada and 5,413 worldwide. The same 10-K says more than 95% of RBI's restaurants across all its brands are owned and operated by franchisees, so the business at a given store may be a separate franchisee. RBI files its reports with the SEC from 5707 Blue Lagoon Drive, Miami, FL 33126, and the Popeyes support and contact routes are listed in the Contacts block.