I had a bad experience at one of your San Antonio outlets. It was a newly opened store. We decided to give it a try instead of Bush Chicken across the street. We waited in the drive thru line for over 10 minutes. We ordered two 3-piece chicken dinners. When we got to our destination, we saw that drinks should have been included, but we did not receive any. We also found that each dinner had only 2 pieces, but we were charged for 3.
When I tried to call the location, the phone number on the receipt was the fax line. I called the 1-877 number and was on hold for 28 minutes. Then the phone clicked and went to a busy signal. So angry, I was going to speak to someone, but the store is too far for me to go back immediately. I called again and after only 22 minutes, someone answered and took all the info.
This was Saturday night, so I did not expect anyone to call until Monday or Tuesday. On Thursday I still had not heard from anyone, so I called back the 1-877 number since the fax line was still active at the store. Here it is on Tuesday, now 11 days from the incident, and still no call from anyone. I see why the local store does not care, since no one else does either. I will never return to any of Popeye's stores.
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