I called in to Cablevision sales to order digital cable for my home after I just moved in. I was offered the digital family cable and upon asking the sales representative what channels I would be receiving, I was told I would be getting channels like CNN, Fox and HBO.
I went ahead and orderd the service, which turned out to be $39.90 for month.
I received the above said channels from the first day the cable was installed. I received channels like IFC too. However after exactly 30 days, HBO, IFC and some other channels were blocked and I did not understand what had happened. I then called Cablevision to report that I was not receiving the channels that I was told I will receive.
Thus began the calls to customer service, starting beginning of December and the customer service representatives deny completely that
1. HBO, IFC and some other channels were not promised as part of the package and I must have have misinterpreted/misheard the sales rep.
2. The fact that I received the channels for exactly one month means nothing. It was slip in the cable box that was rectified after one month.
3. No opologies offered for inconvenience, after spending almost 8-10 hrs on the phone with the reps. The solution offered was I should get an expensive package if I need those channels.
I have been stonewalled thoroughly. I have been repeatedly told that a supervisor will call me to resolve the issue but never received any calls.
In the end I was offered one month's credit for all this, which I think is demeaning, after the sales rep blatantly lied to me on the package and had me going on a promotion for a month, thus hoodwinking me in to thinking that I was receiving the promised channels. This is inexcusable.
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