I am so mad at this company I am spitting nails. After my husbands company decided to stop paying for his telephone charges (he works from home and accrues high phone bills) we choose to try a VOIP. However, our DSL line is not fast enough to support the usage he needs and decided to switch to Optimum. I called and explained to customer service that we were interested in swithcing and we needed someone to come and run a line from the main connection to where our computer resides - they then scheduled an appt. However, upon arrival the tech informed us that they do NOT run lines anymore (why didn't the person from cablvision tell me that???), however, they tested the line coming in to the house and realized it was not working and that they needed a bucket truck to correct that problem at the tap. So we went ahead and ran a new line, and I called to reschedule and explained that a bucket truck was also required as per the previous tech. Again, I take off from work and the tech shows up at 9 am with NO bucket truck and says that there is a problem with the line and a bucket truck is necessary. He proceeds to call someone else to come with a bucket truck and 2 hrs later, someone else shows up with NO bucket truck. Looks at the situation and says we need a bucket truck and they have no access to one. It is now 11:30, I have 2 techs here and still cannot get the internet hooked up. They call in a request for a bucket truck, explain that IF the bucket truck shows up taht day the tech will come back before 7 pm to finish job. At 12:10 pm I run out to a lunch appt previously scheduled just as the bucket truck shows up. I explain to the guy that Ihave a prev appt and I will return around 1:30 pm - assumed he didn't need me home. He agrees and states he will notify tech that I will not be back till 1:30 so he doesn't show up earlier. But guess what??? I arrive home to a message that the tech showed up at 1:07 pm and no one was there so I would need to reschedule. I called Cablevision, explained situation and she said she would call tech to see if he could come back as they are out working till 8pm. Mind you, during our 2 1/2 hr "visit" with tech earlier as we were making "small talk" he told me he only had 4 calls that day... Kind of a slow day. So I figured I was good to go. Needless to say, I get a call back from Cablevision saying tech could not come back out so I would need to recschedule. After I express my frustration, she says..."well, you have to understand, he was out there twice already today"!!! As if that was MY problem. Perhaps if Cablevision LISTENED to the customers when schduleing, crap like this wouldn't happen! Now I will have to take a THIRD day off from work to stay home just in an attempt to get internet hookup. And they are surprised that I dont want to change over my phone & tv to their service! Go Figure. Also, could this be why companies go under? Cannot imagine how much it cost to have 5 techs (hopefully it will only be 5 IF everything goes ok on next appt) scheduled to hook up one SIMPLE internet service... Unfortunately they got me between a rock and a hard place. Nobody else offers this service in the area and the telephone line is sooooooooo slow I might as well not have internet service! I really really really hope once I have it its worth it!
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