Cablevision has been charging me hidden fees, I signed up with them about a month ago and got the "Optimum Triple Play", they gave me a temporary phone number because they were porting my old phone number from Verizon to them, so a week later after I signed up with them they finished the installation and transfered my old number to the new service. They told me I wouldn't be charged for the temporary phone number but when my bill arrived I was charged for both numbers my old one and the temporary phone number. They charged me $29.95 $19.32 partial month fee for both numbers. When the installation was complete I immediately called in and asked them to remove the temporary phone number which they claimed they did. Then when my bill arrived, they told me the temporary phone number was still there and I'm still gonna be charged for it. They asked me if I wanted them to remove it and I said wait a minute I thought weeks ago and they said no it's still on your line, you are paying for two lines. They asked if I wanted them to remove it and give me a refund and I said yes. So, I paid my bill and they excluded the additional charge for that temporary number which was $49.27 with the partial fee. Then when my next bill arrived it was there again.
And what's this "partial fee" that they consistently keep charging me for? I think they have a bad billing system because they keep charging me an additional $19.32 for OOL and OV, this was the second time they charged me for it.
0 comments