Copy of email sent to Mr. Pete Abel of Suddenlink on Tuesday (9 Sep):
Mr. Abel.
I obtained your name from the RipOff website and thought I would share what I'm going through currently with Suddenlink.
My internet connection is iffy at best (I'm now on my third modem this year), and once again I have been unable to check anything at home since Wednesday (3 Sep). On Saturday (6 Sep) I called Suddenlink and put in a request for the Regional service tech to come out. Prior to this Suddenlink continually sent out service technicians who were familiar with video, but unfamiliar with internet.
Suddenlink scheduled me for Monday (8 Sep) (between 7:00 AM and 8:00 PM) and took my cell phone number to call me before they arrived. I waited all day, calling them once to try to nail down a more definite time when they might arrive and also to find out what my course of action would be should they not show up. I was told that basically the only thing I can do if the technician doesn't show up is to reschedule. I continued to wait.
At 8:30 that night I called them back and got one of the rudest people in customer service I've ever spoken with. She tells me I called that day and cancelled the appointment. I cannot tell you at what point I lost control because, you see, this is now the third appointment this year that has mysteriously been cancelled. And then to tell me that the spouse, me, called and cancelled the appointment?
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