Independent profile — not affiliated with Netflix
Netflix Reviews & Complaints
← Back to the full Netflix profile
REVIEWS & COMPLAINTS258on USAComplaints · none in last 3 yrs · latest 2014
WEBSITEnetflix.com
HEADQUARTERSLos Gatos, CA
PROFILE CHECKED2026-10-05figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 258 historical complaints about Netflix, published between 2001 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- "Throttling" and no customer service
- Unlimited online viewing claim is not true, browser crashes after 17 hours
- Account cancelled over alleged threat he says he never made
- Worried about charges for unreturned DVDs after reading reviews
- Cancelled within 20 minutes but $14.95 not refunded
- Told address is bad because previous residents stole DVDs
- Visa/Mastercard Agreement violations
- Cancelled subscription cuts off service immediately with no refund
- Replacement Rockford Files disc also bad and shipped late
- Charged three months after cancelling free trial, no contact information
- Prompt, courteous help with lost and defective DVDs
- Gift certificate subscription kept charging after three months
- Delayed shipments, damaged DVDs and account cancelled without warning
- Shallow selection and poor personal response
- Beat up DVDs, slow turnaround and no refunds
- Skipping worn DVDs and hard-to-reach customer service
- Damaged DVDs, slow shipping and no refund
- Charged me after cancelling my subscription and no refund
- Charged $30 after cancelling account and checks bounced
- Charged $19.79 during free trial causing overdraft fees