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Netflix Reviews, Complaints & Contacts

Netflix, Inc., based in Los Gatos, California, runs the Netflix streaming service. In the U.S. it sells ad-supported and ad-free monthly plans and offers no free trials, and its Terms of Use say payments are nonrefundable. Texas and Florida sued Netflix in 2026 over its collection and use of user and children's data.

REVIEWS & COMPLAINTS254on USAComplaints · none in 2023-2026 · latest 2014
WEBSITEnetflix.com
HEADQUARTERSLos Gatos, CA
PROFILE CHECKED
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Contacts & Login

EmailAddress

Customer service & general contact

Cancel, billing & returns

Account & login

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Official website

Report abuse or suspicious activity

Settlements & legal notices

Corporate & press

VERIFIED

Locations

  • Headquarters121 Albright Way, Los Gatos, CA 95032
EDITORIAL

Company Information

BBB, ComplaintsBoard and Trustpilot figures

Legal name
Netflix, Inc.
Founded
1997
Business type
Subscription streaming entertainment service (Nasdaq: NFLX) offering TV series, films, games and live programming on ad-supported and ad-free monthly plans; its DVD-by-mail service ended in 2023
Website
netflix.comSource: Netflix website, checked
Headquarters
Los Gatos, CASource: Netflix Form 10-K for 2025, cover page, and Netflix Corporate Information page, checked

Netflix, Inc. files annual and quarterly reports with the U.S. Securities and Exchange Commission (Form 10-K for 2025 filed January 23, 2026; Form 10-Q for the quarter ended September 30, 2026 filed October 21, 2026), and its common stock trades on Nasdaq as NFLX. Its filings and its Help Center give its address as 121 Albright Way, Los Gatos, California 95032. Netflix's U.S. Terms say payments are nonrefundable, and its Help Center explains how to cancel, what to do about unexpected charges and how to report fake messages.

EXTERNAL SOURCE

Independent Sources

BBBComplaints in last 3 years, 256 in last 12 months
172 reviews · 969 complaints · BBB business grade C- · average customer rating 1.1 / 5
Figures checked
ComplaintsBoard
9 reviews · 1,420 reports · average customer rating 1.2 / 5
Figures checked
Trustpilot
22,324 reviews · TrustScore 3.5 / 5
Figures checked
EDITORIAL

Complaint Themes

Billing after cancellation, unauthorized or unexpected chargesFree trial terms or charges during a trialDVD delivery delays, throttling or queue problemsDamaged or defective discsStreaming catalog, availability or playbackPrice increase or plan changesGift subscriptions or gift cardsCustomer service mentioned

Themes, not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

254 complaints linked to the Netflix profile are published on this site (2001-2014). None are from 2023-2026.

Show 15 more complaints on this page
EDITORIAL

Complaint record: USAComplaints posts, BBB, Trustpilot and ComplaintsBoard

Posts on this site. USAComplaints.com has 254 published complaint reports linked to this profile whose offender field names Netflix itself, including Netflix.com, Netflix Inc, DVD rental and streaming variants, misspellings and a card-statement descriptor. They date from 2001 to 2014. Many describe the DVD-by-mail service that Netflix ended in 2023, and some are favorable. A smaller group is linked as secondary because the complaint is about a third-party promoter, such as Tapjoy or a free-tickets offer, whose reward required joining Netflix. Posts that only borrow the Netflix name, such as text-message prize offers, posts about Netflix's Canadian service and posts about other businesses, are not linked to this profile. The theme tags name the main topics of these posts; one post can carry several.

External profiles:

  • BBB, profile for Netflix, Inc., Los Gatos, CA: rating C-. BBB gives "43 complaint(s) filed against business that were not resolved" as the reason for the rating and says the business is not BBB Accredited. It lists 969 complaints in the last 3 years, 256 of them in the last 12 months, and an average of 1.1 out of 5 from 172 customer reviews.
  • Trustpilot, www.netflix.com: profile claimed by Netflix; TrustScore 3.5 out of 5 from 22,324 reviews, 9,701 of them in the last 12 months. Trustpilot notes that the company has not invited customers to review it recently, so reviews may not be representative, and that it has not replied to negative reviews.
  • ComplaintsBoard: 1,420 complaints, 68 of them marked resolved, and 9 reviews, with an overall rating of 1.2; Netflix has not claimed the profile. These figures count what users chose to submit to that site and have not been verified by this site.

Had an experience with Netflix? Tell other people what happened.

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EDITORIAL

Netflix cancellation, refunds, billing, price changes and sharing: what Netflix's own pages say

Netflix's U.S. Help Center and Terms of Use set out the rules and routes on this page. The posts on this site about Netflix are dated 2001 to 2014, so many describe the former DVD-by-mail service and earlier rules rather than today's terms.

Cancelling. Netflix's help article "How to cancel Netflix" says: "You can cancel your Netflix account at any time." The steps are to go to the Manage your membership page, tap or click Cancel, and under Cancel tap or click Finish Cancellation; a confirmation email is sent to the account email. It adds: "This is the only way to cancel your account and end your membership. Signing out of your account or deleting the Netflix app doesn't cancel your account." If you cancel with time left in the billing period, you can use Netflix until the account cancels automatically at the end of that period, and "You won't be charged again unless you restart your account." If no cancel option appears, the article says the account is billed through a payment partner and must be cancelled with that partner (the Membership section of the Account page shows a link or instructions).

Netflix's page "Netflix Billing through Apple" says that if you do not see the option to cancel on your Account page, "you must cancel your Netflix subscription through Apple", that cancelling through Apple puts the account on hold for 30 days before it is completely cancelled, and that "If you switched from Apple billing to another payment method since October 25, 2021, you must also cancel your Netflix subscription through Apple to avoid future charges from Apple." Apple's support article gives the steps: in Settings tap your name, tap Subscriptions, tap the subscription, then tap Cancel Subscription. An account paid with a gift card or promotional balance can keep streaming until that balance runs out. The article also describes a pause: "Pause for 1 Month", not available on some payment methods, with accounts able to be paused "for a total of 3 months".

Refunds. The U.S. Terms of Use (last updated April 10, 2026), Section 2.8 "No Refunds", say: "Payments are nonrefundable and there are no refunds or credits for partially used subscription periods." The same section says that "At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion." Netflix's help article on gift cards says "Gift cards are non-refundable" and that they do not expire. Its Cox and Comcast Xfinity billing articles say "Netflix is unable to provide refunds to accounts billed through a third party" and tell customers who believe they were charged in error to contact their provider. Section 2.6 of the Terms says cancellation "will take effect at the end of the billing period". Section 5.4 of the Terms states that nothing in them affects any non-waivable statutory rights that apply to the member.

Charges you do not expect. The help article "Charged after canceling Netflix" says that if a cancelled account still shows a charge, "you or someone who was using your account may have accidentally restarted it". The article tells the member to cancel at netflix.com/cancelplan and then change the password at netflix.com/password with "Sign out of all devices" checked. "Unrecognized or unauthorized charges from Netflix" says that if you never signed up or suspect someone is using your payment information, "please contact us immediately". The article also explains that banks may automatically update card numbers when a new card is issued, so an old Netflix membership can keep billing the replacement card. Payment details can be removed or changed on the Account page. "Charged twice by Netflix" says that moving to a higher-priced plan or buying an extra-member slot can produce a separate prorated charge in the same month.

Plans and price changes. The U.S. Plans and Pricing article lists Standard with ads at $8.99 per month, Standard at $19.99 and Premium at $26.99, says "The Basic plan has been discontinued", and says taxes may be added depending on where you live. Plans are billed monthly; Netflix says it does not offer annual, multi-month or lifetime plans. Netflix's page "Why your Netflix price changed" says Netflix emails details "one month before the billing date on which your price will increase" and that "Once a price change is announced, the new plan prices apply to everyone." The same article adds: "If you have a Netflix package add-on through a partner, your partner will send the price change notification." Section 2.7 of the Terms says Netflix will notify members at least one month before price or plan changes and that a member who does not accept can cancel before the change takes effect. The U.S. Help Center article "Netflix Free Trial" says Netflix does not offer free trials and that members can change their plan or cancel online at any time.

Household and extra-member rules. Section 1.4 of the Terms says the service "may not be shared with anyone outside of your household unless you purchased an Extra Member account." The help center says a Netflix Household is "a collection of devices connected to the internet at the main place where you watch Netflix", established "based on IP address, device IDs, and account activity", and that "We do not collect GPS data to try to determine the precise physical location of your devices." On the Plans and Pricing page, an extra member costs $7.99 per month with ads or $9.99 per month without ads; Standard allows 1 extra member and Premium up to 2. The Extra Members article says extra members "cannot be added to an ad-supported experience, third-party billed accounts, or some packages". The same article lists "Only 1 profile (not Kids)" for an extra member, says extra members "need to be in the same country where the account owner signed up", and says that if the primary account is cancelled, "any extra member slots will also be canceled."

Contacting Netflix. Start with the Help Center's contact page, help.netflix.com/contactus, which lists the ways to reach customer service; Netflix's Corporate Information page also points customers to customer service for the fastest answer. Netflix's headquarters number in its SEC filings, (408) 540-3700, is not a customer-service line. Captioning problems go by email to [email protected]. Netflix's accessibility article asks you to include the title, the season and episode if any, a short description and the approximate time in the title where the problem occurs, and says the inbox is monitored on weekdays during business hours. To ask for a copy of the personal data Netflix holds, its help article says account owners should go to netflix.com/account/getmyinfo, that it "may take up to 30 days from the date we verify your request", and to write to [email protected] if there is trouble.

Fake Netflix messages. The help article on phishing says "We'll never ask you to share your personal information in a text or email", including card numbers, bank details or passwords, and says to forward suspicious emails or texts to [email protected] without clicking links. If you already clicked or entered details, it says to change your Netflix password and any reused passwords and, if you entered payment information, to contact your bank or card issuer.

If Netflix does not fix it. Take these steps in order. (1) Card dispute: for a charge you did not authorize on a credit card, dispute it with the card issuer. Under the Fair Credit Billing Act, a written billing-error notice must reach the issuer within 60 days after it sent the first statement showing the charge. For a debit card, report the unauthorized charge to your bank within 60 days after it sends the statement showing it; under the Electronic Fund Transfer Act, waiting longer can leave you liable for later losses.

(2) Regulators: report deceptive billing or fake Netflix messages to the FTC at ReportFraud.ftc.gov. Also complain to your state attorney general (Netflix is based in California, and the California Attorney General takes consumer complaints against businesses online at oag.ca.gov). You can also file a complaint with BBB, which forwards it to the business.

(3) Formal dispute: Section 8(b) of the Terms says to send a Notice of Dispute to [email protected] with your name, address and other contact details, the contact information on your Netflix account, a full description of the dispute and the resolution you want. The Terms also say to allow at least 30 days of good-faith negotiation. Section 8(h) says the notice must be sent within two years from when the dispute first arose, or sooner if the law sets a shorter deadline. Section 8 then provides for individual arbitration administered by JAMS, with listed exceptions that include individual claims in small-claims court and enforcement actions through a government agency, and Section 6 contains a class action waiver.

Under Section 8(j) a member can opt out of the arbitration agreement by writing to [email protected] no later than 30 days after first becoming subject to it, or longer where the law requires; the class action waiver cannot be opted out of. Whether a particular term applies to a particular claim is for a court or arbitrator to decide. For privacy choices, Netflix's Privacy Statement describes a "Do Not Sell or Share My Personal Information" option, and the link appears in the footer of Netflix's U.S. pages.

EDITORIAL

Government actions: Texas and Florida attorney-general lawsuits of 2026 and a 2006 FTC brief

Texas: State of Texas v. Netflix, Inc. (Collin County District Court). On May 11, 2026 the Texas Attorney General announced a lawsuit under the Texas Deceptive Trade Practices Act. The press release alleges that "For years, Netflix represented to consumers that it did not collect or share extensive user data" and that Netflix disclosed information "to commercial data brokers and advertising technology companies". It says the suit seeks "to stop the unlawful collection and disclosure of user data, require Netflix to disable autoplay by default on kid's profiles, and secure other injunctive relief and civil penalties." The petition names Collin County, Texas as the venue and demands a jury trial. Reuters reported that Netflix said the lawsuit "lacks merit and is based on inaccurate and distorted information" and that it takes members' privacy seriously. These are the State's allegations and have not been proven in court.

More on regulatorsShow less

Florida: Office of the Attorney General v. Netflix, Inc. (St. Johns County). On September 9, 2026 the Florida Attorney General filed a lawsuit in the Circuit Court of the Seventh Judicial Circuit, St. Johns County. It alleges that Netflix told consumers for years that it did not track or sell their data and then used subscribers' information, including viewing data from kids' profiles, for advertising; Attorney General James Uthmeier also criticized what he called addictive features aimed at children.

According to The Next Web, the complaint has five counts under the Florida Deceptive and Unfair Trade Practices Act and the Florida Digital Bill of Rights. The complaint also asks for civil penalties (up to $10,000 per willful violation of the trade-practices law and up to $50,000 per violation of the Digital Bill of Rights, tripled where known children are involved). The complaint also asks for an order requiring Netflix to delete data the State says was collected deceptively. Netflix said the lawsuit lacks merit and that it will vigorously defend it in court. These are the State's allegations and have not been proven in court.

Netflix's published position on kids and advertising. Netflix's Privacy Statement (last updated April 10, 2026) says: "We do not engage in Behavioral Advertising on Kids profiles." It describes a Behavioral Advertisements setting for other profiles ("If your Behavioral Advertisements setting is off, you will still see advertisements, but they will be non-behavioral advertisements"), a "Do Not Sell or Share My Personal Information" option for U.S. residents, and says Netflix honors choices expressed through Global Privacy Control settings. No court has decided whether Netflix's statements or the States' allegations are accurate.

FTC, 2006 (DVD era; not an enforcement action). On January 5, 2006 the FTC filed an amicus brief opposing the proposed settlement in Chavez v. Netflix, Inc., arguing that free service or upgrades that renewed automatically at the consumer's expense unless cancelled would work more as a promotion for Netflix than as redress. The brief also argued that the class notice did not explain this negative option. After Netflix removed the auto-renewal feature from the settlement, the FTC withdrew its objection (see the lawsuits section).

EDITORIAL

Lawsuits: 2026 state and class actions, and older DVD-era, privacy and captioning cases

Court records

The cases on this page are described as the primary documents state them; complaints and petitions are allegations, and the dates are filing or order dates from those documents.

More on the lawsuitsShow less
  • Pending, filed 2026: State of Texas v. Netflix, Inc. (Collin County, announced May 11, 2026); State of Florida v. Netflix, Inc. (St. Johns County, filed September 9, 2026); Mosley v. Netflix, Inc. (N.D. Ohio, No. 5:26-cv-02534, filed September 28, 2026). Details are in the government-actions section and the case list.
  • Mosley v. Netflix is a class action. The complaint, brought by two Ohio parents individually and as next friends of their minor children, proposes a class. The class covers Ohio residents who have subscribed to Netflix as a Household or Extra Member at any time since September 26, 2024 and are parents or legal guardians of minor children. It brings a claim under the Ohio Consumer Sales Practices Act and an Ohio statutory product liability claim, and asks for class-wide injunctive relief under Federal Rule of Civil Procedure 23(b)(2). No class has been certified. Netflix's U.S. Terms contain an arbitration agreement (Section 8) and a class action waiver (Section 6); whether they apply to these claims is for the court to decide.
  • Chavez v. Netflix (DVD "unlimited" rentals and "1 Day Delivery"): filed September 23, 2004; settled with one month of free DVD rental or an upgrade for claiming class members. The California Court of Appeal affirmed the approval and a $2,040,000 fee award on April 21, 2008 (appeal Nos. A114334, A115395, A115571; the trial court number is CGC-04-434884).
  • In re Netflix Privacy Litigation (Video Privacy Protection Act): $9,000,000 settlement fund and a one-year deadline to decouple viewing histories from customer identification and payment methods; final approval order March 18, 2013.
  • National Association of the Deaf v. Netflix (captioning): consent decree entered October 11, 2012 requiring captions on 100 percent of on-demand streaming content by September 30, 2014; the decree stayed in effect four years.
PUBLIC RECORD

Court & Public Records

State of Texas v. Netflix, Inc. (data collection, Kids profiles and autoplay; Texas Deceptive Trade Practices Act)

Filed

District Court, Collin County, TexasChecked Source ↗

Filed — no final outcome recorded

The petition states the State's allegations; they have not been proven in court.

Case details: State of Texas v. Netflix, Inc. (data collection, Kids profiles and autoplay; Texas Deceptive Trade Practices Act)Show less

The Texas Attorney General announced the suit on May 11, 2026. The petition alleges deceptive practices under the Texas DTPA and demands a jury trial, and the press release says the suit seeks to stop collection and disclosure of user data, to require autoplay to be disabled by default on kids' profiles, and civil penalties and other injunctive relief. The published petition leaves the cause number blank. Reuters reported on May 11, 2026 that Netflix said the lawsuit "lacks merit and is based on inaccurate and distorted information."

State of Florida, Office of the Attorney General, Department of Legal Affairs v. Netflix, Inc. (data collection and Kids profiles)

Filed

Circuit Court, Seventh Judicial Circuit, St. Johns County, FloridaFiled Checked Source ↗

Filed — no final outcome recorded

These are the State's allegations and have not been proven in court.

Case details: State of Florida, Office of the Attorney General, Department of Legal Affairs v. Netflix, Inc. (data collection and Kids profiles)Show less

Complaint filed September 9, 2026. As reported by The Next Web, it brings five counts under the Florida Deceptive and Unfair Trade Practices Act and the Florida Digital Bill of Rights, the last concerning the sale of data, and seeks civil penalties (up to $10,000 per willful violation of the trade-practices law and up to $50,000 per violation of the Digital Bill of Rights, tripled where known children are involved) and an order requiring Netflix to delete data the State says was collected deceptively. Netflix said the lawsuit lacks merit and that it will vigorously defend it in court.

Mosley v. Netflix, Inc. (proposed Ohio class action over children's data and platform design)

Filed

U.S. District Court, N.D. Ohio (Eastern Division)Filed Checked Docket 5:26-cv-02534Source ↗

Filed — no final outcome recorded

The docket shows no answer or motion from Netflix so far, and no class has been certified; the allegations have not been tested in court.

Case details: Mosley v. Netflix, Inc. (proposed Ohio class action over children's data and platform design)Show less

Class action complaint with jury demand filed by two individuals, as parents of minor children, for a proposed class of Ohio residents who have subscribed to Netflix as a Household or Extra Member since September 26, 2024 and are parents or legal guardians of minor children. Count I is under the Ohio Consumer Sales Practices Act and Count II is an Ohio statutory product liability claim; Count III asks the court to grant class-wide injunctive relief under Federal Rule of Civil Procedure 23(b)(2). The plaintiffs filed a waiver of service of summons on October 5, 2026.

Chavez v. Netflix, Inc. ("unlimited" DVD rentals and "1 Day Delivery")

Settled

California Superior Court; appeal decided by the California Court of AppealFiled Decided Docket CGC-04-434884 (trial); A114334, A115395, A115571 (appeal)Source ↗

Settled

On April 21, 2008 the California Court of Appeal, First District, Division 1 (Nos. A114334, A115395 and A115571, consolidated appeals by objectors) wrote: "Finding no abuse of discretion, we affirm the orders in issue."

Case details: Chavez v. Netflix, Inc. ("unlimited" DVD rentals and "1 Day Delivery")Show less

Putative class action alleging that Netflix's "unlimited" DVD rentals and "1 Day Delivery" claims were false and misleading and that Netflix used algorithms to prioritize the allocation of DVDs to its lowest-consuming members. Netflix denied the allegations and asserted defenses, including that members were told by email when each disc was sent and received. Before class certification Netflix agreed to provide one month of free DVD rental service or an upgrade to class members who claimed the benefit; the trial court approved the settlement after hearings on February 22 and March 22, 2006 and awarded $2,040,000 in attorney fees. After the FTC filed an amicus brief on January 5, 2006, Netflix agreed to remove an auto-renewal feature, and the FTC and 428 objectors withdrew their objections.

In re Netflix Privacy Litigation (Video Privacy Protection Act; retention of viewing history)

Settled

U.S. District Court, N.D. Cal. (San Jose Division)Filed Decided Docket 5:11-CV-00379 EJDSource ↗

Settled

The order states that it effectively disposes of the entire case.

Case details: In re Netflix Privacy Litigation (Video Privacy Protection Act; retention of viewing history)Show less

Class action by former subscribers alleging that Netflix unlawfully retained and disclosed viewing histories and other personal information, including under the Video Privacy Protection Act. The court's order of March 18, 2013 granted final approval of a settlement under which Netflix agreed to pay a $9,000,000 fund (covering administration, a fee award of up to 25 percent of the fund, incentive awards and cy pres distributions to privacy-related organizations) and to decouple viewing histories from customers' identification and payment methods within one year of the effective date.

National Association of the Deaf v. Netflix, Inc. (closed captions on streaming content)

Settled

U.S. District Court, D. Mass.Filed Decided Docket 3:11-cv-30168Source ↗

Settled

Consent decree entered October 11, 2012. It required Netflix to provide captions or subtitles on 100 percent of its U.S. on-demand streaming content by September 30, 2014 (with 90 percent of hours streamed by September 30, 2013), to maintain a list of captioned titles until October 1, 2014, and to pay $755,000 in attorneys' fees and costs and $40,000 to the plaintiff association for monitoring. The decree states it stays in effect for four years from entry.

EDITORIAL

Company background

Netflix, Inc. is a Delaware corporation with its principal executive offices at 121 Albright Way, Los Gatos, California 95032 (telephone (408) 540-3700 on its SEC filings), and its shares trade on the Nasdaq Global Select Market under NFLX. Its Form 10-K for 2025 (filed January 23, 2026) says the company "was incorporated on August 29, 1997 and began operations on April 14, 1998" and describes itself as "one of the world's leading entertainment services offering TV series, films, games and live programming across a wide variety of genres and languages" (company statements). Netflix's Help Center Corporate Information page names "Netflix, Inc." at the Los Gatos address as the service provider.

Who operates the service depends on the region. The U.S. version of the Terms of Use (last updated April 10, 2026) says "The Netflix service is provided to you by Netflix, Inc." and is governed by Delaware law, while stating that it does not limit consumer protection rights under the mandatory laws of the member's state of residence. Members outside the U.S. see a version that names Netflix International B.V. and Dutch law. The terms described here are those of the U.S. service.

More company historyShow less

DVD-by-mail ended. Netflix's newsroom post of April 18, 2023 (signed by Ted Sarandos) says "we've decided to wind down DVD.com later this year" and "will be shipping our final discs on September 29, 2023." A newsroom post of September 29, 2023 says: "In 1998, we delivered our first DVD. This morning, we shipped our last." The 10-K says "We discontinued our DVD-by-mail service in the year ended December 31, 2023." Many older posts on this site concern that service.

Warner Bros. Discovery deal that did not close. Netflix's quarterly reports for 2026 say that on December 4, 2025 Netflix signed a definitive agreement with Warner Bros. Discovery, Inc. to acquire its streaming and studios businesses, and that on February 27, 2026 WBD terminated that agreement to pursue a deal with Paramount Skydance Corporation; a $2.8 billion termination fee was paid to Netflix.

EDITORIAL

Frequently Asked Questions

How do I cancel Netflix, and when does the charge stop?

Netflix's help article says to go to the Manage your membership page, tap or click Cancel, then Finish Cancellation, and that this "is the only way to cancel your account and end your membership"; signing out or deleting the app does not cancel. Netflix says you can keep using the service until the end of the billing period and "You won't be charged again unless you restart your account." If your account has no cancel option, it is billed through a payment partner, and the Membership section of the Account page shows how to cancel with that partner. If the account is billed through Apple, Netflix says to cancel through Apple (in Settings tap your name, then Subscriptions, the subscription and Cancel Subscription). If the account also is that members who switched from Apple billing to another payment method since October 25, 2021 must also cancel through Apple to avoid future charges from Apple. A cancellation through Apple puts the Netflix account on hold for 30 days before it is fully cancelled.

What can I do if I forgot the email or phone number for my Netflix account?

Netflix's help article "Forgot or lost access to email or phone number for Netflix" says that if you pay with a credit or debit card, go to netflix.com/LoginHelp, select "I don't remember my email or phone", enter your first name, last name and the credit or debit card you use to pay for Netflix, and select "Find account". Netflix then sends a password reset email to the email address listed on the account. If you don't recognize or no longer have access to that email address, or you use a Netflix gift card or another payment method, the article says to contact Netflix customer service. If you pay through a third party or have Netflix in a package, it says to search the Help Center for that provider's billing article.

Do Netflix games cost extra?

Netflix's help article "Playing Netflix mobile games" says an active Netflix membership is needed to play, and that there are no extra in-game purchases and no separate game account. Game progress is tied to the profile you choose, and deleting that profile permanently removes the progress linked to it.

What is Netflix House, and are its tickets refundable?

Netflix's help article "How to experience Netflix House" describes it as an in-person entertainment venue and lists Netflix House Philadelphia at King of Prussia, Pennsylvania, and Netflix House Dallas at Galleria Dallas, Texas. It says Netflix House is free to enter with some ticketed immersive experiences, and that tickets are non-refundable but a booking can be changed up to 2 hours before the scheduled visit. For tickets bought through a third-party website or app, the article says to contact that seller for support.

Does Netflix give refunds?

Netflix's U.S. Terms of Use say in section 2.8 "Payments are nonrefundable and there are no refunds or credits for partially used subscription periods"; after cancelling you keep access until the end of the current billing period. The same section says Netflix may, "at any time, and for any reason", give refunds or credits to some or all members at its "sole and absolute discretion," and Section 5.4 says nothing in the Terms affects non-waivable statutory rights. Netflix's Help Center says gift cards are non-refundable and that it is "unable to provide refunds to accounts billed through a third party" such as Cox or Comcast Xfinity, so those charges go to the provider. For a charge you never authorized, contact Netflix and, if needed, dispute it with your card issuer. Some older posts on this site describe disputes over refunds that Netflix representatives allegedly promised; this site has not verified them.

Why was I charged after I cancelled Netflix?

Netflix's article "Charged after canceling Netflix" says that you or someone using the account "may have accidentally restarted it", and tells members to cancel again at netflix.com/cancelplan and then change the password with "Sign out of all devices" checked. Its article on unrecognized charges says banks may automatically update card numbers when a new card is issued, so an old membership can keep billing the new card, and tells people who never signed up to contact Netflix immediately. If the account is billed through a partner such as Apple, Cox or Comcast Xfinity, the cancellation and any refund go through that partner. If Netflix does not resolve a charge you did not authorize, you can dispute it with your card issuer. For a credit card, the Fair Credit Billing Act requires your written dispute to reach the issuer within 60 days after it sent the first statement showing the charge.

How much does Netflix cost in the U.S., and how are price increases announced?

Netflix's U.S. Plans and Pricing page lists Standard with ads at $8.99 per month, Standard at $19.99 and Premium at $26.99, plus taxes where they apply. The Basic plan has been discontinued, and Netflix does not offer annual, multi-month or lifetime plans. Netflix says it emails members about a price change one month before the billing date on which the new price applies. Section 2.7 of the Terms promises at least one month's notice and lets a member who does not accept the change cancel before it takes effect. For a Netflix package add-on bought through a partner, Netflix says the partner sends the price change notification.

What is the Netflix extra member fee and household rule?

Netflix's Terms say the service "may not be shared with anyone outside of your household unless you purchased an Extra Member account." Netflix's pricing page lists an extra member at $7.99 per month with ads or $9.99 without ads; Standard allows one extra member and Premium up to two, and extra members cannot be added to an ad-supported plan. An extra member gets only 1 profile (not Kids), must be in the same country where the account owner signed up, and loses the slot if the primary account is cancelled. Extra members also cannot be added to third-party billed accounts or some packages. Netflix says it establishes a household from IP address, device IDs and account activity and that it does not collect GPS data to determine the precise location of devices.

What are the Texas and Florida lawsuits against Netflix about?

The Texas Attorney General (May 11, 2026, Collin County) and the Florida Attorney General (September 9, 2026, St. Johns County) allege that Netflix told consumers it did not collect or share extensive user data while tracking viewing and device data, including on kids' profiles. They also allege that Netflix used or disclosed it for advertising. Texas also says features such as autoplay are designed to keep users, including children, watching, and asks the court to require autoplay to be off by default on kids' profiles; Florida asks for civil penalties and the deletion of data it says was collected deceptively. These are the States' allegations and have not been proven in court. Netflix has said both lawsuits lack merit, and its Privacy Statement says it does not engage in Behavioral Advertising on Kids profiles.

Can I sue Netflix or join a class action?

Netflix's U.S. Terms of Use require, in section 8, individual arbitration with JAMS after a 30-day informal-resolution step that starts with a Notice of Dispute to [email protected], and Section 6 contains a class action waiver. The exceptions include individual claims that qualify for small-claims court in the county where you live, and you do not have to finish the informal step before filing there.

A member can opt out of arbitration by writing to [email protected] within 30 days of first becoming subject to the agreement (or longer where the law requires), but not out of the class action waiver. A Notice of Dispute must be sent within two years of when the dispute arose, to the extent the law allows, and sooner if a law sets a shorter deadline. A proposed class action, Mosley v. Netflix (N.D. Ohio, filed September 28, 2026), concerns Ohio parents who subscribed as a Household or Extra Member; no class has been certified. This is not legal advice.

Is Netflix's DVD-by-mail service still available?

Netflix said on April 18, 2023 that it would ship its final discs on September 29, 2023, and its 2025 Form 10-K says it discontinued the DVD-by-mail service in 2023. Many older posts on this site, dated 2001 to 2014, describe that service.

How do I report a fake Netflix email or text?

Netflix's help article says it will never ask you to share card numbers, bank details or Netflix passwords by text or email, and tells you not to click links, to forward suspicious emails or texts to [email protected] and to delete them. If you already clicked or entered information, it says to change your Netflix password and any reused passwords and, if you entered payment details, to contact your financial institution. You can also report fake messages to the FTC at ReportFraud.ftc.gov.

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