Netflix

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 257 historical complaints about Netflix, published between 2001 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Few recent additions of movies and showsPublished Feb 1, 2014 · Historical consumer allegation
• Not enough new anime shows addedPublished Jan 31, 2014 · Historical consumer allegation
• Favorite show removed while in the middle of watchingPublished Dec 31, 2013 · Historical consumer allegation
• Double billed for three months after daughter created accountPublished Nov 28, 2013 · Historical consumer allegation
• Account charged twice each monthPublished Nov 28, 2013 · Historical consumer allegation
• Advertises unlimited DVD by mail but delays shipmentsPublished Aug 31, 2013 · Historical consumer allegation
• Streaming queue failed on Panasonic Blu-ray playerPublished Aug 22, 2013 · Historical consumer allegation
• Next episode not available when selecting from TV lineupPublished Aug 22, 2013 · Historical consumer allegation
• Season 5 of Fringe disappeared after four episodesPublished Aug 2, 2013 · Historical consumer allegation
• Service rarely works and support is unprofessionalPublished Jun 23, 2013 · Historical consumer allegation
• Cancellation delays and rental expiry tricksPublished Jun 12, 2013 · Historical consumer allegation
• Money taken monthly without permission or card on filePublished Jun 11, 2013 · Historical consumer allegation
• Billed twice monthly for streaming and refund refusedPublished Mar 17, 2013 · Historical consumer allegation
• Double charged for one account after payment glitchPublished Feb 25, 2013 · Historical consumer allegation
• Could not switch plans and agent was unhelpfulPublished Feb 6, 2013 · Historical consumer allegation
• Double charged for the month and refused creditPublished Feb 4, 2013 · Historical consumer allegation
• Billed for a year of streaming never signed up forPublished Jan 12, 2013 · Historical consumer allegation
• Farscape removed from instant queue mid-seriesPublished Jan 6, 2013 · Historical consumer allegation
• Continued billing after cancelled DVD service, only three months creditedPublished Jan 4, 2013 · Historical consumer allegation
• Price rose from 9.95 to 19.95 monthly without noticePublished Dec 23, 2012 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Official U.S. website: https://www.netflix.com/
• Netflix.com U.S. page 'Questions? Call' number (customer questions): 1-844-569-7700
• Netflix Help Center (billing, cancellation, plans, contact options): https://help.netflix.com/en/
• Cancel membership (sign-in required; Netflix help page 'How to cancel Netflix'): https://www.netflix.com/cancelplan
• Report a phishing email or text claiming to be Netflix: [email protected]
• Notice of Dispute (Terms of Use, Section 8(b) informal resolution): [email protected]
• Arbitration opt-out notice (Terms of Use, Section 8(j)): [email protected]
• Captioning complaints (Netflix accessibility help article): [email protected]
• Corporate headquarters (principal executive offices, from SEC filing; not a customer-service line): (408) 540-3700 62 complaints mention this number

Locations

Netflix cancellation, refunds, billing, price changes and sharing: what Netflix's own pages say (checked October 5, 2026)

Netflix's own pages, opened on October 5, 2026, set out the routes below. The posts on this site about Netflix are dated 2001 to 2014, so many describe the former DVD-by-mail service and earlier rules rather than today's terms.

Cancelling. Netflix's help article "How to cancel Netflix" says: "You can cancel your Netflix account at any time." The steps are to go to the Manage your membership page, tap or click Cancel, and under Cancel tap or click Finish Cancellation; a confirmation email is sent to the account email. It adds: "This is the only way to cancel your account and end your membership. Signing out of your account or deleting the Netflix app doesn't cancel your account." If you cancel with time left in the billing period, you can use Netflix until the account cancels automatically at the end of that period, and "You won't be charged again unless you restart your account." If no cancel option appears, the article says the account is billed through a payment partner and must be cancelled with that partner (the Membership section of the Account page shows a link or instructions). Netflix's page "Netflix Billing through Apple" says that if you do not see the option to cancel on your Account page, "you must cancel your Netflix subscription through Apple", that cancelling through Apple puts the account on hold for 30 days before it is completely cancelled, and that "If you switched from Apple billing to another payment method since October 25, 2021, you must also cancel your Netflix subscription through Apple to avoid future charges from Apple." Apple's support article gives the steps: in Settings tap your name, tap Subscriptions, tap the subscription, then tap Cancel Subscription. For an account with a gift card or promotional balance, the cancellation article says "you can continue to use Netflix for as many months of service that the remaining balance of your Netflix gift card or promotion covers." The article also describes a pause: "Pause for 1 Month", not available on some payment methods, with accounts able to be paused "for a total of 3 months".

Refunds. The U.S. Terms of Use (last updated April 10, 2026), Section 2.8 "No Refunds", say: "Payments are nonrefundable and there are no refunds or credits for partially used subscription periods." The same section says that "At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion." Netflix's help article on gift cards says "Gift cards are non-refundable." Its Cox and Comcast Xfinity billing articles say "Netflix is unable to provide refunds to accounts billed through a third party" and tell customers who believe they were charged in error to contact their provider. Section 2.6 of the Terms says cancellation "will take effect at the end of the billing period". Section 5.4 of the Terms states that nothing in them affects any non-waivable statutory rights that apply to the member.

Charges you do not expect. The help article "Charged after canceling Netflix" says that if a cancelled account still shows a charge, "you or someone who was using your account may have accidentally restarted it", and tells the member to cancel at netflix.com/cancelplan and then change the password at netflix.com/password with "Sign out of all devices" checked. "Unrecognized or unauthorized charges from Netflix" says that if you never signed up or suspect someone is using your payment information, "please contact us immediately", and that banks may automatically update card numbers, which "allows your card to continue to be charged". "Charged twice by Netflix" says that moving to a higher-priced plan or buying an extra-member slot can produce two Netflix charges in one month because of a prorated amount.

Plans and price changes. The U.S. Plans and Pricing article, as displayed on October 5, 2026, lists Standard with ads at $8.99 per month, Standard at $19.99 and Premium at $26.99, says "The Basic plan has been discontinued", and says taxes may be added. Netflix's page "Why your Netflix price changed" says Netflix emails details "one month before the billing date on which your price will increase" and that "Once a price change is announced, the new plan prices apply to everyone." The same article adds: "If you have a Netflix package add-on through a partner, your partner will send the price change notification." Section 2.7 of the Terms says Netflix will notify members at least one month before price or plan changes and that a member who does not accept can cancel before the change takes effect. The help article "Netflix Free Trial" says "Netflix does not offer free trials."

Household and extra-member rules. Section 1.4 of the Terms says the service "may not be shared with anyone outside of your household unless you purchased an Extra Member account." The help center says a Netflix Household is "a collection of devices connected to the internet at the main place where you watch Netflix", established "based on IP address, device IDs, and account activity", and that "We do not collect GPS data to try to determine the precise physical location of your devices." On the Plans and Pricing page, an extra member costs $7.99 per month with ads or $9.99 per month without ads; Standard allows 1 extra member and Premium up to 2. The Extra Members article says extra members "cannot be added to an ad-supported experience, third-party billed accounts, or some packages". The same article lists "Only 1 profile (not Kids)" for an extra member, says extra members "need to be in the same country where the account owner signed up", and says that if the primary account is cancelled, "any extra member slots will also be canceled."

Contacting Netflix. The U.S. netflix.com page shows "Questions? Call 1-844-569-7700". Netflix's help article on contacting it from the app says to sign in, tap Help, then the Call or Chat button. For a formal dispute, Section 8(b) of the Terms says to send a Notice of Dispute to [email protected] and to allow at least 30 days of informal negotiation. Section 8 also provides for individual arbitration administered by JAMS and a class action waiver, with listed exceptions that include small-claims court and government enforcement actions, and a 30-day right to opt out of the arbitration agreement by writing to [email protected]; the class action waiver cannot be opted out of. To ask for a copy of the personal data Netflix holds, its help article says account owners should go to netflix.com/account/getmyinfo, that it "may take up to 30 days from the date we verify your request", and to write to [email protected] if there is trouble. Whether a particular term applies to a particular claim is for a court or arbitrator to decide.

Fake Netflix messages. The help article on phishing says "We'll never ask you to share your personal information in a text or email", including card numbers, bank details or passwords, and says to forward suspicious emails or texts to [email protected] without clicking links. Seven posts on this site that use the Netflix name are prize-text messages and are not linked as complaints about Netflix (see the complaint record below).

Other places to complain. The FTC takes reports of fraud and bad business practices at reportfraud.ftc.gov. Netflix is based in California, and the California Attorney General has a form titled "Consumer Complaint Against A Business/Company"; your own state attorney general may also take consumer complaints. Captioning problems are handled by email to [email protected], per Netflix's accessibility feedback article. For privacy choices, Netflix's Privacy Statement points to a "Do Not Sell or Share My Personal Information" link in the footer of netflix.com.

Government actions: Texas and Florida attorney-general lawsuits (2026) and an older FTC brief (status as of October 5, 2026)

Texas: State of Texas v. Netflix, Inc. (Collin County District Court). On May 11, 2026 the Texas Attorney General announced a lawsuit under the Texas Deceptive Trade Practices Act. The press release alleges that "For years, Netflix represented to consumers that it did not collect or share extensive user data" and that Netflix disclosed information "to commercial data brokers and advertising technology companies". It says the suit seeks "to stop the unlawful collection and disclosure of user data, require Netflix to disable autoplay by default on kid's profiles, and secure other injunctive relief and civil penalties." The petition names Collin County, Texas as the venue and demands a jury trial. The Record reported on May 12, 2026 that a Netflix spokesperson said the lawsuit "lacks merit and is based on inaccurate and distorted information." These are the State's allegations; no ruling or docket was found in the sources checked on October 5, 2026.

Florida: Office of the Attorney General v. Netflix, Inc. (St. Johns County). On September 9, 2026 the Florida Attorney General announced a lawsuit filed in the Circuit Court of the Seventh Judicial Circuit, St. Johns County (the complaint carries filing number 256635678 and an e-filing stamp of September 9, 2026). Its five counts are four under the Florida Deceptive and Unfair Trade Practices Act (commercialization of user data for advertising; statements about Kids profiles; statements about surveillance advertising; and Count IV, whose title in the complaint includes "Addictive Platform Design") and one under the Florida Digital Bill of Rights (sale of sensitive personal data). The complaint asks for "declaratory relief, injunctive relief, civil penalties of up to $50,000 per violation, treble civil penalties for violations involving Florida consumers who are known children", fees and costs, and the press release says the State also seeks an order requiring Netflix to purge data it alleges was deceptively collected. NBC News reported that Netflix said the "lawsuit lacks merit and we intend to vigorously defend the matter in court." These are the State's allegations; no ruling was found in the sources checked on October 5, 2026.

Netflix's published position on kids and advertising. Netflix's Privacy Statement (last updated April 10, 2026) says: "We do not engage in Behavioral Advertising on Kids profiles." It describes a Behavioral Advertisements setting for other profiles ("If your Behavioral Advertisements setting is off, you will still see advertisements, but they will be non-behavioral advertisements"), a "Do Not Sell or Share My Personal Information" link, and says Netflix honors choices expressed through Global Privacy Control settings. The statement and the State complaints are quoted side by side here without any finding that either is correct.

FTC, 2006 (DVD era; not an enforcement action). On January 5, 2006 the Federal Trade Commission filed an amicus brief in Chavez v. Netflix, Inc. (CGC-04-434884) opposing a proposed class settlement. The FTC's page says that because the settlement involved limited-time free service or upgrades that continued automatically unless cancelled, it "would serve more as a promotional vehicle for Netflix than a means of providing redress to consumers", and that the class notice did not adequately explain the negative option. The Court of Appeal's later opinion records that Netflix then agreed to remove the auto-renewal feature and that the FTC and 428 objectors withdrew their objections (see the lawsuits section).

Scope of this check. No FTC complaint, consent order or state attorney-general settlement against Netflix was identified in the searches made for this page on October 5, 2026. The FTC's own case search could not be queried through the text renderer used, so this is not a statement that none exists.

Company background

Netflix, Inc. is a Delaware corporation with its principal executive offices at 121 Albright Way, Los Gatos, California 95032 (telephone (408) 540-3700 on its SEC filings), and its shares trade on the Nasdaq Global Select Market under NFLX. Its Form 10-K for 2025 (filed January 23, 2026) says the company "was incorporated on August 29, 1997 and began operations on April 14, 1998" and describes itself as "one of the world's leading entertainment services offering TV series, films, games and live programming across a wide variety of genres and languages" (company statements). Netflix's Help Center Corporate Information page names "Netflix, Inc." at the Los Gatos address as the service provider.

Who operates the service depends on the region. The U.S. version of the Terms of Use (last updated April 10, 2026) says "The Netflix service is provided to you by Netflix, Inc." and is governed by Delaware law. The version of the Terms that Netflix showed to our request from Latvia (also last updated April 10, 2026) names Netflix International B.V. and Dutch law. This page covers the U.S. service.

DVD-by-mail ended. Netflix's newsroom post of April 18, 2023 (signed by Ted Sarandos) says "we've decided to wind down DVD.com later this year" and "will be shipping our final discs on September 29, 2023." A newsroom post of September 29, 2023 says: "In 1998, we delivered our first DVD. This morning, we shipped our last." The 10-K says "We discontinued our DVD-by-mail service in the year ended December 31, 2023." Many older posts on this site concern that service.

Recent company events. Netflix's Form 10-Q for the quarter ended June 30, 2026 (filed July 17, 2026) says that on December 4, 2025 Netflix entered into a definitive merger agreement with Warner Bros. Discovery, Inc. to acquire its streaming and studios businesses (amended January 19, 2026), and that on February 27, 2026 WBD notified Netflix it had terminated that agreement in order to enter into an agreement with Paramount Skydance Corporation, which paid Netflix a $2.8 billion termination fee. The most recent Netflix 8-K on EDGAR as of October 5, 2026 was filed on July 30, 2026 (a director's resignation). The most recent items on Netflix's newsroom page when checked were about programming and advertising events; none was a consumer subscription-policy announcement.

Complaint record: USAComplaints posts, BBB, Trustpilot and ComplaintsBoard, reported separately

Posts on this site. USAComplaints.com has 257 approved posts whose offender field names Netflix itself (Netflix, Netflix.com, Netflix Inc, DVD rental and streaming variants, misspellings, and a card-statement descriptor copied into the field). They are dated 2001 to 2014 (2001: 2, 2002: 11, 2003: 4, 2004: 8, 2005: 7, 2006: 7, 2007: 11, 2008: 21, 2009: 21, 2010: 20, 2011: 60, 2012: 66, 2013: 17, 2014: 2) and are posters' accounts that this site has not verified. Another 12 posts are linked as non-primary because the offender is a third-party promoter (for example Tapjoy or a free-tickets offer) whose reward required joining Netflix. Of the 308 candidate posts that mention Netflix in the offender field or title, 39 were not linked: 7 text-message prize offers that use the Netflix name, 5 about a Canadian Netflix service, 17 that name other businesses or individuals or are not complaints about a Netflix transaction, and 10 that were removed after review because the text is machine-rewritten or unreadable, duplicates another post by the same author, or contains no genuine complaint. Using keyword matching on the 257 posts (a post can match several), the counts below are posts mentioning each topic; some posts are favorable. Many describe the DVD-by-mail service, which Netflix ended in 2023.

External profiles, as displayed on October 5, 2026 (each reported separately and not combined):

• BBB (profile for Netflix, Inc., Los Gatos, CA): rating C-; BBB lists "43 complaint(s) filed against business that were not resolved" as the reason for the rating and states the business is not BBB Accredited; 979 total complaints in the last 3 years and 288 closed in the last 12 months; 1.09/5 from an average of 179 customer reviews (BBB says customer reviews are not used in the letter grade).
• Trustpilot (www.netflix.com): claimed profile; 2.4/5 from 15,806 reviews, 3,602 of them in the last 12 months; Trustpilot says the company has no recent history of asking for reviews, so reviews may not be representative, and that it has not replied to negative reviews.
• ComplaintsBoard: 1.2 from 9 reviews and 1,420 complaints (page updated September 18, 2026); the business profile is not claimed. The figures count what users chose to submit to that site, and this site has not verified them.

Lawsuits: 2026 state and class actions, and older DVD-era, privacy and captioning cases

The cases below are described as the primary documents state them; complaints and petitions are allegations, and the dates are filing or order dates from those documents.

• Pending, filed 2026: State of Texas v. Netflix, Inc. (Collin County, announced May 11, 2026); State of Florida v. Netflix, Inc. (St. Johns County, filed September 9, 2026); Mosley v. Netflix, Inc. (N.D. Ohio, No. 5:26-cv-02534, filed September 28, 2026). Details are in the government-actions section and the case list.
• Mosley v. Netflix: the class action complaint, brought by two Ohio parents on behalf of themselves and their minor children, defines the proposed class as "All Ohio residents who subscribed to Netflix's streaming product as a Household or Extra Member at any time since September 26, 2024 and are also parents or legal guardians of one or more minor children". Its counts are under the Ohio Consumer Sales Practices Act, Ohio statutory product liability, and Rule 23(b)(2) injunctive relief. The docket opened on October 5, 2026 showed the complaint and a magistrate-judge assignment on September 28, 2026 and no response from Netflix. Netflix's Terms contain an arbitration agreement and class action waiver (Section 8 and Section 6); how they apply to this case has not been decided on the docket.
• Chavez v. Netflix (DVD "unlimited" rentals and "1 Day Delivery"): filed September 23, 2004; settled with one month of free DVD rental or an upgrade for claiming class members; the California Court of Appeal affirmed the approval and a $2,040,000 fee award on April 21, 2008 (appeal Nos. A114334, A115395, A115571; the trial court number is CGC-04-434884).
• In re Netflix Privacy Litigation (Video Privacy Protection Act): $9,000,000 settlement fund and a one-year deadline to decouple viewing histories from customer identification and payment methods; final approval order March 18, 2013.
• National Association of the Deaf v. Netflix (captioning): consent decree entered October 11, 2012 requiring captions on 100 percent of on-demand streaming content by September 30, 2014; the decree stayed in effect four years.
• Netflix's Form 10-Q for the quarter ended June 30, 2026 says: "The Company is involved in litigation matters not listed herein but does not consider the matters to be material either individually or in the aggregate at this time." The 10-Q was filed before the Florida suit, and its note does not name the Texas suit or any other matter.

Is Netflix Legitimate?

Netflix, Inc. files annual and quarterly reports with the U.S. Securities and Exchange Commission (Form 10-K for 2025 filed January 23, 2026; Form 10-Q for the quarter ended June 30, 2026 filed July 17, 2026), and its common stock trades on Nasdaq as NFLX. Its filings and its Help Center give its address as 121 Albright Way, Los Gatos, California 95032. As displayed on October 5, 2026, BBB shows a C- rating and says the business is not BBB Accredited, and Trustpilot shows a claimed profile with the review figures above. The Texas and Florida lawsuits and the Ohio class action described above are allegations that Netflix has said it will contest; the older Chavez, privacy and captioning matters ended in settlements or a consent decree, as the court documents state. Netflix's own Terms say payments are nonrefundable, and its help center describes how to cancel, how billing disputes are handled and how to report fake messages.

Court & Public Records

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

• Named as an affiliate: Didn't get my rubies in Blood and Glory 2
• Named as an affiliate: Netflix
• Named as an affiliate: Complaint - Netflix
• Named as an affiliate: Consumer Report
• Named as an affiliate: Free Gold Ad on Modern War - Netflix
• Named as an affiliate: No free stars - Netflix
• Named as an affiliate: False advertising review - Netflix
• Named as an affiliate: Hello - Netflix
• Named as an affiliate: Netflix
• Named as an affiliate: $20.00 Coupon off of Roko player rip-off
• Named as an affiliate: Netflix, Walmart ripoff! They did not come through with advertised offer of Walmart giftcard.internet
• Named as an affiliate: Ripoff Also beware if you use "NETFLIX"! Conneticut

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