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Mr. Cooper Reviews & Complaints
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REVIEWS & COMPLAINTS150on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEmrcooper.com
HEADQUARTERSCoppell, TX
PROFILE CHECKED2026-10-11
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 150 historical complaints about Mr. Cooper, published between 2002 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Refinance Refused Despite Fannie Mae Eligibility and Prepayment Penalty Block
- Corporate Advance Never Received, Late Fees, and Refused Short Sale Cooperation
- Payment Raised From $1030 to $1457 at Closing; Refinance Backed Out
- Payment Doubled, Duplicate Escrow, Late Fees, Email Exposed in Mass Message
- Told to Fall Behind Before Any Help Was Available After Wife Hospitalized
- Rate Raised Every 2 to 3 Months to 11.999% Despite Contract Terms
- Fired While on Workers Compensation Leave After Workplace Fall
- Bogus refinancing!
- Former Loan Officer Describes Sweatshop Conditions and Poor Leads
- Paid $375 Appraisal Fee but Loan Denied for Undervalued Property
- Late Fees and Compounded Interest Ruined Credit; Foreclosure Feared
- Required Insurance Not Cancelled After Proof Sent; Late Fees Compounding
- Road to Recovery Funds Held 41 Days and Check Lost
- Payments Held in Suspense Account While Foreclosure Was Started
- Loan Terms Changed at Closing From 7% Fixed to 9.99% ARM
- Sample Complaint Letter Listing Centex Home Equity Allegations
- Daily Harassing Calls Despite Payment Agreement and Two Do Not Call Letters
- Prepayment Penalty Charged After Prepayment Period Had Passed
- Refinance Denied After $375 Appraisal Fee and Repeated Credit Pulls
- Centex Called Ex-Husband About Missed Mortgage Payments