They have lied to us and added on a corporate advance to our loan that we never recieved from them. They have charged us late fees even if we stayed within the grace period of the 15 days. They have told different stories and cannot keep "THEIR" story straight.
They don't return your phone calls and when they do it is to collect money not to help you. If the market keeps dropping then why do our payments keep going up? They say they go by an index... But if so then why is this index higher than the feds announcement of the market value drop? We were told our payments would keep going up every three months... No matter what.
They did an appraisal on our property and said we had too pay for it and they would release this appraisal to us and when I called to get it then I was told they paid for it and we could not have it. They also told us they would accept a short sale and then told us we weren't approved for it.
Our house we can't afford anymore because the payments are way over a thousand dollars now so we have been forced to put it on the market and they REFUSE to work with our realtor. They said there is a person assigned for each state and the one for Indiana is Aron Boneau who simply refuses to work with our realtor or us. They have added on so many late fees and phone fees (when you do make a payment) that it is impossible to get ahead with this company! They added a huge corporate advance onto us that we NEVER RECIEVED!
When confronted about this they cannot explain it. They tell us yes you did recieve this and there is nothing we can do about it. That is the response we get... And then a lot of arguing, to the point where you either hang up on them or get into a screaming match.
This company has stole our home, our lives and our sanity! They are continuing in doing this to several people to this very date. SOMEONE needs to put a stop to their viligant ways and stand up as a whole against this company. Not as an individual.
We need to file a class action lawsuit against them. Anyone who is with me. Respond back at this site and lets get together... SOON!
Enough of Mortgage THIEVES and THEIR LIES!
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