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Mr. Cooper Reviews & Complaints
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REVIEWS & COMPLAINTS150on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEmrcooper.com
HEADQUARTERSCoppell, TX
PROFILE CHECKED2026-10-11
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 150 historical complaints about Mr. Cooper, published between 2002 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Refinance Payment Quoted Three Different Ways, Then Higher at Closing
- Payments Not Properly Accounted For After Loan Was Purchased
- Modification Loan Raised Payment From $1,500 to $2,990 at 11.90% Rate
- Flood-Damaged Home, Forced Insurance Excluded Flood and Foreclosure Followed
- Alleged RESPA and TILA Violations Leading to Loss of Home
- Paid $350 Appraisal Fee, Then Loan Denied for Unacceptable Property
- Added Fees and Late Reporting Block Refinance After Loan Modification
- Prepayment Penalty of $2740 Refund Denied After Closing
- Credit Score Dropped After Unpaid Credit Card, Seeks Help
- 7% Loan Became 11.77% Loan; Promised Refinance Never Offered
- Fluctuating Payments on Loan Taken Out for Spouse's Medical Bill
- Short Sale Offer Conditioned on $50,000 Deficiency Note
- False Late Fees and Threatening Calls After Fixed-Income Refinance Offer
- Foreclosure Sale Held Before Wired Payment Could Arrive; Judge Granted Stay
- False Late Fees and Rising ARM Payment Despite On-Time Payments
- Promised Second Refinance Never Offered After Six Months of Payments
- Prepayment Penalty Dispute After Payoff Check Returned and Calls Unanswered
- Husband Interviewed Five Times Without Real Interview; Recruiter Emailed Wife
- Promised Refinance and Deferral Never Honored, Credit Shows 30-59 Days Late
- Promised Mortgage Deferral Never Granted and Callback Not Returned