This is a copy of the letter that should be sent to every Attorney General in the country. Also it should be sent to many regulatory agencies and to a few media outlets.
You might want to do the same.
CONSUMER COMPLAINT FORM
FILED AGAINST
CENTEX Home Equity, now known as Nationstar Mortgage
Date of Complaint:
Name of Complainant:
Address of Complainant:
Telephone / Email of Complainant:
Agency Complaint Filed With:
Agency Address:
Dear Madam or Sir:
This complaint is being filed with your agency regarding my personal experiences with Centex Home Equity. The complained of company now services mortgage loans, and, I believe, that their wrongful, deceptive, unfair and/or fraudulent business practices are very negatively impacting the lives of scores-of-thousands of American families, most of which families are comprised of the working poor, ethnic minorities, and retired taxpayers.
The complained of wrongful, deceptive, unfair and/or fraudulent business practices that I believe Centex has perpetrated against me and my family are those that I have placed a checkmark [ X ] above within the following list of allegations, which allegations have, thus far, been widely alleged against Centex
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I believe that Centex modifies, especially loan applications, after a consumer applies for a loan to make such documents conform to the financial instruments Centex "induces" the consumer/home owner to sign without the consumer's knowledge until after the closing of the transaction.
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I believe that Centex does not provide the consumer/borrower with conformed copies of the legal and financial documents that it prepares on a timely basis, if at all, prior to or after the consummation of the transaction in conformance with good business practices and federal and state consumer protection laws. It is only after difficulties arise during the loan servicing and when a consumer is defending through the legal system an unjustified mortgage foreclosure proceeding by Centex that Centex will produce various documents containing provisions unknown to the consumer prior to the consummation of the loan.
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Centex does not properly advise the consumer of its available loan programs and manufactures loan documents favorable only to Centex without the consumer's knowledge and, basically, gives the consumer no options and fails to give the consumer proper disclosures pursuant to both the federal and state consumer protections laws and regulations.
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Centex I believe inflates appraisals at the time of a consumer's loan application in order to strip the home owner of his/her equity in the property.
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Centex, I believe, fails to apply mortgage payments upon receipt, and/or in a timely manner. Such payments are continually posted late in order to facilitate the company's ability to profit by wrongfully/fraudulently applying "late fees."
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Centex, I believe, continually applies borrowers' mortgage payments first to "corporate fees, " then to "principal and interest, " which practice is contrary to the terms of most of the "serviced" mortgages and notes.
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Centex, I believe, further continuously applies borrowers' mortgage payments to illegal "suspense accounts" (in violation of the financial contracts that Centex constructs and in violation of consumer protection and lending laws and regulations) that are set up by Centex and Centex, in a fiduciary capacity, applies such payments to "manufactured" and unauthorized and unwarranted fees designed to provide additional profit for Centex creating a default balance against borrowers/consumers in order to perpetrate foreclosure proceedings against property owners.
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Centex, I believe, continually intercepts, diverts and misapplies borrowers' funds that are specifically designated to be placed into an "escrow account, " which
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