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Mr. Cooper Reviews & Complaints
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REVIEWS & COMPLAINTS150on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEmrcooper.com
HEADQUARTERSCoppell, TX
PROFILE CHECKED2026-10-11
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 150 historical complaints about Mr. Cooper, published between 2002 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Wired Payoff Not Posted for Eight Weeks; Refund Held in Audit
- Escrow dispute, home insurance lapse, home lost to foreclosure
- Double payment overdrew account, constant calls, subordination stalled
- Former Loan Officer Speaks Out I hate that people got treated the way they did, evil corporation out to ruin everyone. Things to do to protect yourself
- It is against the law or should be / Centex loves my money, please help me
- Not contacted about late payment, motion sent to bankruptcy attorney
- Daily collection calls, payment demanded on funeral day, held checks
- Employee says company pushes subprime loans and long prepay penalties
- Former branch manager explains high fees and advises avoiding appraisal fee
- Ripoff told was approved for loan paid $350.00 for appraisal then told not approved
- Racist email from manager, management took no real action
- Appraisal inflated from $91,000 to $126,000, refinance refused
- No good faith estimate or appraisal copy, pressured to sign documents
- Written promise to refinance in six months not honored
- Charges added to loan, neighbors called, payoff higher than expected
- Promised bills would be paid off, collections not paid after loan
- Rip-off! They confuse, delay, lie, cheat and steal
- Drafts stopped on rep's advice, then NSF fees and phone harassment
- Overdrafts, harassing calls and foreclosure after loan modification
- Home repair loan led to debt, bankruptcy and foreclosure sale