Independent profile — not affiliated with Macy's
Macy's
← Back to the full Macy's profile
REVIEWS & COMPLAINTS219on USAComplaints · 1 in last 3 yrs
PHONE1-800-289-6229Macy's Customer Care
WEBSITEmacys.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-03
Reviews & Complaints on USAComplaints
219 complaints on USAComplaints, including 1 published in the last three years.
- Check for Full Payment Returned Unpaid With Return Check Fee
- Sofa Sold as Floor Sample Was Damaged and Falsely Advertised
- I bought one shirt and was charged 2 shirts on my credit card
- Floor Model Natuzzi Sofa Sagging With Debris in Seams
- Orders Messed Up and Delivered Weeks Late
- Gift Card Held Nearly Two Hours for ID Check in Las Vegas
- Salesman Sighed and Voided Sale of Michael Kors Shoes
- Months of Delays Over Scratched Dining Table and Worse Replacement
- Alleged Racial Profiling by Loss Prevention in Florida Stores
- Poor Training and Unsupportive Management as Former Employee
- Cashier Treated Us Like Shoplifters at Checkout
- Unauthorized Gift Card Purchases Only Partially Refunded
- Comforter Set Sold With Ink Stains and Damage
- Refund Check Still Missing Two Months After Watch Return
- How Can I Be Late If I Never Get a Statement
- Ignored for Twenty Minutes at Corpus Christi Jewelry Counter
- Customer Service Refused to Release Authorization Card Hold
- Fake gift card was sent
- Paid Account Charged $37 Monthly Late Fees for $5.00 Past Due
- Repeated Late Fees and Phone Payment Charge on Store Card