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REVIEWS & COMPLAINTS219on USAComplaints · 1 in last 3 yrs
PHONE1-800-289-6229Macy's Customer Care
WEBSITEmacys.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-03
Reviews & Complaints on USAComplaints
219 complaints on USAComplaints, including 1 published in the last three years.
- Employee Discount Charged Back on Returned Item
- Cashier Refused to Give Bag for Return Item
- Sofas Advertised as Leather Are Bonded and Peeling
- Received Silver Necklace Instead of Gold, Replacement Never Shipped
- Outsourced Credit Accounting Misapplies Payments, Charges Interest on Zero Balance
- Lancome Counter Sales Assistant Refused to Help
- Unethical employees - KitchenAid Food Processor (9 cup)
- Credit Card Balance Wrong, No Statements, Returns Not Credited
- Sinking Beautyrest Mattress Replaced Three Times
- Gold Chains Worth Far Less Than Sale Price Paid
- Not Honoring Guarantee - Customer Service Is Bad
- Loss Prevention Staff Pursuing Female Cosmetics Employees
- Hostile Saleswoman Talked Down to Customer With Accent
- Item on main webpage not found
- Credit Protection Service Added to New Store Account
- Poorly Sewn Jeans With Loose Threads and a Hole
- Delivery Truck Nearly Hit Us at Crosswalk in Park Slope
- Shirt Priced $24.50 Hid Walmart $12 Price Tag
- Outstanding Customer Service Buying a Marc Jacobs Watch
- Defective Beds Not Refunded, Warning Others Not to Buy