Since moving to Corpus Christi, TX nearly two years ago we notice that this is the only Macy's in the region. We had noticed that it was not nearly as nice as the ones in Atlanta or Florida or New York where we lived prior but we were loyal regardless and tried to make due. I had noticed that I do get "slighted" when I go in the store though. If they are handing out samples of products they skip me, when I come into a department associates scatter away or make quick eye contact and look away, on more than one occasion I even have to search them out for help. This evening was the straw that broke the camel's back. The sales circular advertised a ring on sale for nearly $2,000. We wanted the ring and decided that we would go and purchase it, it is about $1000 off of the regular price. I went to the jewelry counter and there were only a few patrons in the section, it was not busy what so ever and they can check their cameras if they would like. I was made to wait 20 minutes and 4.3 seconds before I was even acknowledged by any associate. I know this because I timed it via my iPhone. Two different supervisors walked right past me on two occasions and did not say a word (they had red tags on so I knew they were supervisors). One associate hid behind a register and kept peeking out to see if I would leave, one sat in conversation the entire time with a customer who was not making any purchases, another sat talking to someone she knew. I stood prepared to purchase for 20 minutes and 4.3 seconds. I was finally approached by an associate who coincidentally was of my same ethnic origin and she said she would have a supervisor come and she did. I showed my iPhone to the supervisor and advised him that I have never been disrespected in this manner ever in my natural life and he kept offering a discount, but I don't want a discount and I declined his discount, I told him they have a flaw in how they train and hire people, because these employees are only helping who they want and that leads to a selective process that is counter productive in the retail environment. I advised him that we will not buy the item there, we will drive 2.5 hours to San Antonio and purchase it there. This has to change, I am trying hard not to call them racists in the store but it leaves me very little choice, when I am constantly denied the level of service that I know I am suppose to receive from a store of this caliber.
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