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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Nearly a year of modification paperwork and daily collection calls
- Three-month trial modification withdrawn, payments held in suspense
- Cashier's check held 11 days, causing returned check and NSF fee
- Foreclosure filed over mortgage payments that were never missed
- Overdraft fees and constant efforts to collect more money
- Loan modification requests ignored while husband battles cancer
- Same modification documents submitted repeatedly over 18 months, harassing calls
- Refusal to negotiate 19.99% APR despite on-time payments
- Nine months of delay on refinance of home and rentals
- Condescending email from online representative to long-time mortgage customer
- Branch refused notary service citing bank policy
- Mortgage drafted early caused four NSF fees and a late fee
- November car payment not credited, collectors call despite proof of payment
- Interest charged on a zero balance after paying off the card
- Card application denied for paying balance in full each month
- Overlimit fee charged again after statement was paid in full
- Repeated $33 overdraft charges totaling over $4,000 in a year
- Overdraft fees and funds taken from client's account to offset them
- ATM gave no cash but debited $300 from my account
- $6 fee to cash a check written on a Chase account