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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Impossible modification process with lost records and repeated refaxing
- Did not refund my fraudulent purchases of 3000 dollars
- Customer Claim Department denies fraud claim, admitting they have no evidence
- Penalty charged because online payment was not processed on weekend
- Account double debited twice, causing overdraft charges
- Paralyzed homeowner harassed with calls and a $75 late fee
- $38 late fee for a $32 payment made two days late
- Broker sold off entire IRA without consulting me
- Loan payment reduction never submitted, then car repossessed
- Homeowners insurance paid twice and check cashed for $1,000 extra
- Loan modification promised in 60 days, still pending after ten months
- $192 in fees for a few dollars overspent on checking
- New $10 fee for transfers between savings and checking accounts
- Sold our house while working with us on a loan modification
- Fees charged 19 times while hospitalized after check reordering
- Payment protector billed after cancellation and job loss
- Refinance rate raised after low appraisal and 90 days without closing
- Auto-pay taken $415 too high despite deferred tax account
- Modification added $21,000 to principal with only $67 monthly relief
- Seventeen payments reversed into suspense, foreclosure notice sent