Independent profile — not affiliated with JPMorgan Chase
JPMorgan Chase Reviews & Complaints
← Back to the full JPMorgan Chase profile
REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- $35 late fee for payment two hours late on Best Buy card
- Single check used twice, double mortgage payment kept
- Auto payment taken twice after phone payment was promised to replace it
- Harassing calls from 8:30 am to 9 pm over late car payments
- Modified loan payment rose and principal balance grew after trial plan
- Fourteen months of changing requirements and no loan modification
- Collector demands another payment three days after due date
- Largest-first transaction ordering multiplies overdraft fees
- Modification paperwork sent six times with no help since April
- $750 refinance application fee with no services rendered
- $6 fee to cash checks drawn on their bank
- No resolution on home modification for over a year
- No response to loan modification package submitted in May
- Modification department helpful but collections keeps calling
- Modification paperwork and a payment repeatedly lost for two years
- Unauthorized debit card charges refused, dispute department called me a liar
- Modification package reported missing, then foreclosure letter
- Loan modification approved after months of runaround
- Loan modification not honored, collectors calling about 12 back payments
- Payment protection cancelled after unemployment requests ignored