Geek Squad took my Alienware laptop in to do a diagnostic on it they then called said they could not even work on my computer and said it was a motherboard problem I took it elsewhere and it was not a motherboard problem at all it was a corrupted hard drive. My problem with geek squad is why did you charge me 79.00 if you by law can't fix my computer or even diagnose it correctly wouldn't the time to tell me you could not even fix it be before the diagnostic. I find this a very sloppy run business and will encourage anyone who ask me to not go to your company why would any body come to your company if you can not let them know ahead of time that they are just giving you 79.00 for nothing you misdiagnose and still can't by law work on it tell the consumer first this is so shady.
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