On more than one occassion I have brought my computer into Geek Squad. Virus removal here, installation there. They've always done the job, at a hefty cost, but I assumed that was standard. The service was never great, and it took weeks to complete the work but again, I assumed it was all the standard, and the work got done. Well once I started bringing it in for more complicated issues they started having difficulty finding out what was wrong with it. They'd diagnose and run tests (all on my dime, of course) only to tell me they can't repair it and I'm out the $ I paid to have them find out what it was. I think keeping a customer's computer for weeks, charging them up the whole time for tests only to not have the skills to complete the repair in the end is ridiculous. When did Best Buy start standing behind their incompetent college student technicians instead of their paying customers?
I know many people who've had this experience and other bad experiences with Geek Squad. I have finally found a company that stands behind their work with friendly, efficient, educated technicians. If anyone is looking for an alternative to their unsatisfactory Geek Squad experience, go to Secure Remote Support. They're a really great nation-wide company I stumbled upon with a no fix no fee policy.
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