Independent profile. Not owned, sponsored or endorsed by GameStop.
GameStop Reviews & Complaints
← Back to the full GameStop profile
REVIEWS & COMPLAINTS75on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-800-883-8895GameStop customer service / Guest Care
WEBSITEgamestop.com
HEADQUARTERSGrapevine, TX
PROFILE CHECKED2026-10-14
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 75 historical complaints about GameStop, published between 2004 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Preorder Free Gift Promised but Not Given, Two Game Editions Not Explained
- Xbox 360 Exchange Policy Purchased for $50 Not Honored
- Opened Headset Return Refused, Only $18 Credit Offered
- Return Policy on Receipt Not Honored, Corporate Said Up to Each Store
- Guild Wars Factions Pre-Order Pack Promised but Not Received
- Refused Return of Game and Used Games That Did Not Work
- Misled About Xbox 360 Playing Original Xbox Games
- XBOX 360 Pre-Order Promises Broken With No Unit Available at Launch
- Debit Card Charged Twice for Gift Card and Refund Never Received
- Refurbished System and Games Traded In for Far Less Than Paid
- Former Employee Says Staff Keep Traded-In Games Without Giving Credit
- Trade-In Promotion Denied Despite Advertisement Promising No Exclusions
- Card Charged Twice for Games and Store Manager Failed to Refund
- Nintendo DS Sold Only With Two Games and Warranty Purchase
- Pre-ordered Nintendo DS Canceled Without Notice Over Address