My son purchase a New X-box360 cordless headset from EB Games on Nov 2 For $59.99. He open the package and proceeded to set up the headset on Friday night. He notice that the headset had poor clarity and he could not hear well in them he say a echo sound he could hear. His friends told him on line that it sound like he was talking with his mouth cover up.
He proceeded to let me know he wanted to return them and get another type of headsets that was not wireless because the quality of the wirless was a disappointment.
On Nov 5th afterschool he went back to EB-Games to return the headsets and the manager told him she could not give him a full refund on the product because it was open. She offer him a even exchange for another wireless headset he decline. He told her he would rather have the one with the wire connected to them. She said she would only be able to give him back eighteen dollars in credit toward the purchase of the other item plus he had to paid three-dollar more for the item.
I was appalled when I heard about this. I got off from work and took my son back to EB games and ask to speak to a manager. This young lady said she was the manager. I explain to her that we had brought a 59.99 item and was not satifiy with the clarity in the product. She told me she had waited on my son for the return and that the item was open so she had to follow the return policy. On the receipt it states 7-days for refund or exchange for open products. I told her how would you know on this type of product if it works to your satitisfaction with out open the product first. She told me she could not doing any thing about this.
I them ask for her supervisor names she told me she could not give out that information. I them ask for the owner name there must be someone over her. She told the owner name is John Rezza: District Manager. She proceeded to take my name and number and told me she would e-mail the manger to call me. Well today is Nov 7th and I had not heard from EB Games.
I took upon myself to try to find out a consumer compalin address for Microsoft, But I try the number posted on Back of the product line and I got no help there also. I can't belive that Microsoft would be in the business with EB GAMES TO RIP OFF A COSUMER FOR A UNSATIFACTORY PRODUCT.
The botton lines is my son brought a sixty dollar item went to exchange the product and end up only receving eighteen dollar back and them had to pay three dollar more to make the additional purchase.
0 comments