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GameStop Reviews & Complaints
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REVIEWS & COMPLAINTS75on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-800-883-8895GameStop customer service / Guest Care
WEBSITEgamestop.com
HEADQUARTERSGrapevine, TX
PROFILE CHECKED2026-10-14
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 75 historical complaints about GameStop, published between 2004 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Cashier Ignored Me After Line Was Redirected
- Sale Price Not Honored on PSP Game System
- Moved to Another Line and Made to Wait Behind About 100 People
- Refurbished Xbox 360 Sold With Water Damage and Voided Warranty
- Trade-ins Refused Over Scratches and Many Defective Games Sold
- PSP 2001 Sold as Lemon Will Not Play UMDs or Memory Card Games
- Preorder Bonus 500 Wii Points Missing After Employee Promise
- Coupon Code Accepted Then Order Canceled and Code Not Honored
- Return Policy Allowed Only $32 Trade-In for Opened New DS Lite
- Store Refused to Sell Game at Midnight Premiere at Main Street Location
- Advertised $20 Savings With Trade-In Not Honored at Checkout
- No Record of Extended Warranty Kept, Claim Denied Without Receipt
- Rude Phone Response About PS3 Master Reset at Lahaina Store
- Used Game Froze After Three Weeks and 7 Day Return Policy
- Cannot Return Opened Game Without Trade-In Loss
- Store Credit Refused on Defective RC Car Within 7 Days
- Rep Said No Shipping to Taiwan Despite Listed Rate
- Traded in PS3 and 15 Games, Replacement Xbox 360s Keep Failing
- Refused Wii Exchange and Preorder Pickup at a Different Store
- Employee Rude About Time Spent on Madden Demo