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GameStop Reviews & Complaints
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REVIEWS & COMPLAINTS75on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-800-883-8895GameStop customer service / Guest Care
WEBSITEgamestop.com
HEADQUARTERSGrapevine, TX
PROFILE CHECKED2026-10-14
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 75 historical complaints about GameStop, published between 2004 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Xbox 360 Arcade Missing Disc, Refund Refused and Ad Disputed
- Opened PC Game Return Refused, Only Exchange or Reduced Buyback
- Order for Out-of-Stock Item Cancelled, $95.73 Held and $10.14 Fee Charged
- Low trade-in value for new PS3 and games
- Emailed gift certificates never delivered by Christmas
- Wii Fit pre-order cancelled without a reason
- Manager Bought Disabled Customer's $700 PS3 for Only $200
- Refused Return of Unopened Guitar Stand Without Receipt
- Refurbished PS2 Stopped Working After 53 Days, No Exchange Allowed
- Charged $49.99 for a game priced at $39.99 online
- Game does not match online video and store refused return
- Limited Edition Pokemon DS Bundle Shipped Without Promised T-Shirt
- Gift Card Code Never Delivered, Credit Card Statement Demanded
- Opened Game Sold as New and Return Refused
- Opened Copies of New Games Sold at Full New Price
- They did not properly inform me of their return policy
- Low Trade-In Payout Then Games Resold at Much Higher Prices
- Lost Edge Card Means Loss of Stored Trade-In Credit
- Two Gift Cards Locked by Store, Manager Never Returned Calls
- Xbox 360 Disc Drive Failed in Two Months, Told 7 Day Warranty