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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- $299 refund refused after HD box could not be installed
- Advice to new customers from a call center employee
- Collection notice after canceling under military provision
- Late fees on on-time payments and service turned off twice
- Hung up on, two calls needed to fix bad installation
- Closed account overpayment refund approved but takes 6-8 weeks
- Rebate check stopped, extra payment taken and equipment fees
- Installation dispute and service shut off despite $152 payment
- Bank account charged via Dish Network, then sent to collections
- Missed TiVo installs for six months and unanswered CEO line
- Could not cancel guide subscription, pay-per-view movie failed
- Local channels advertised but unavailable for six months
- Switched for local channels, lost them within 30 days
- Billed for automatic renewal with no service, sent to collections
- Told to replace receiver, but reconnecting the cable fixed it
- Sunday Ticket auto-renewed at $179, then games were blacked out
- Sunday Ticket games blacked out unless local package is bought
- Chiefs and Rams blacked out on football package, no notice
- Double billed just for changing the name on the account
- $50 Cancellation Charge After All Equipment Was Returned