Complaint / Review
Directv
Told a new receiver was needed but the receiver was fine

I had unplugged my receiver, because of a storm. After the storm, I plugged it up, the signal was weak. I called Tech support. She did not even ask me to try resetting the receiver, just said I needed a new receiver again. I said no way. The receiver had been unplugged and my husband has been in electronics for over 50 yrs. He did all the communications at the Police Dept. Radio Station in NY. I think he would know if the receiver was bad! I hung up the phone.

Last time I called Tech, they said I needed a new receiver (when I said I was contacting FCC-Consumer Ele. Ass.-AAFTC, Call for Action, etc) they decided to have me change the cable wire. I disconnected the cable, went and made a cup of tea, went back and connected the same cable back. Lord and Behold the tv worked fine! How stupid do they think people are, especially a woman?

I've had the receivers less than a year and now have contacted the people listed above. Now I'll wait and see.