Some time around the middle of 2004 I got Direct TV installed a few months after I found out that my unit was getting deployed to Operation Enduring Freedom so I called Direct TV to cancel under the military provision and it was around early september one day after i paid my bill which was already a month ahead.
I was then inform that I did not have to return any of the equipment and should see a refund in the mail of the extra money they receive.
Five months later I'm still deployed I called and spoke to my wife and she told me that she had just received a call from direct tv say i have an outstanding balance.
I got the number and called and was only told the amount was $202.00 I then asked the customer service person what was it for and was told that he does not know i would have to write a letter to the collections department to find out.
I then informed him that I have not received any bills from direct tv since September which was already paid prior to disconnecting.
I wrote and email to direct tv and a letter to the collections department on or about 1 Feb. 2004 asking for a detail explanation and my entire account history with Direct TV, I also asked for them to forward all correspondence to my address here.
Just last night i called and talked to my wife and found out that she had just received a letter from a Nationwide Credit Collection Company saying i owe a [ast due balance of $120.00 to my direct tv account and that if it is not received it will be placed on my credit report.
After five months of not having this service all of a sudden Direct TV says I owe money they did not even send a bill or anything say that i owed them money but then just send my info off to a collection agency say i owe them money.
Up to this point they have still failed to provide proof of why I owe them. I feel this company is just full of it and unorganized and what is customer service for if all they can do is give you an address to write a letter.
Now here I am serving my country and getting ripped of buy people whom i sacrifice my life for. Great now i understand the whole process of pride in america as they screw me.
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