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Comcast / Xfinity Reviews & Complaints
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REVIEWS & COMPLAINTS1,248on USAComplaints · none in last 3 yrs · latest 2015
WEBSITExfinity.com
HEADQUARTERSPhiladelphia, PA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Rates and Channels Changed After Takeover Despite Written Promise
- Basic Cable Channels Removed While Price Stays the Same
- Cable Blocked on Apartment Line Despite Landlord's Bulk Account
- Positive Experience With Triple Play Installation in South Jersey
- Digital Package Intro Rate Led to Higher Bill Than Promised
- Reduced Rate Not Honored and Billed for Uncompleted Install
- Ten Years of Overbilling and Unreachable Supervisors
- No Information About Digital Television Transition
- Charged for a Cable Box I Never Had
- Refused Senior Discount Despite Franchise Agreement Requirements
- Poor Customer Service and Repeated Technician Visits After Takeover
- Week Without Service and No Manager Reachable by Phone
- Credit Card Fraud After Paying Comcast Bill
- Internet Install Failed and Repeated Escalations Went Nowhere
- Lost Inbox and Messages, Webmail No Longer Works
- Technician Ripped Out Phone Wiring and Repair Took Days
- Paid for On Demand Packages That Never Worked
- Plastic Mailer Ad Is Wasteful and Not Recyclable
- Triple Play Installation Problems, Dead Phone Line and Billing Errors
- Install Canceled Repeatedly and $272 Refund Not Returned