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Comcast / Xfinity Reviews & Complaints
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REVIEWS & COMPLAINTS1,248on USAComplaints · none in last 3 yrs · latest 2015
WEBSITExfinity.com
HEADQUARTERSPhiladelphia, PA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Billing continues for full service after cancelling internet and phone
- Offer not honored after site survey and conflicting address lookups
- Phone, internet and cable outage with no technician for five days
- Channel package mis-sold and billing errors despite BBB complaint
- Call for class action over slow speeds and changing packages
- Cables cut and TV damaged after account reportedly cleared
- Transfer and activation fee charged despite no-charge promise
- Charged for a dozen adult pay-per-view orders never placed
- DVR cost and modem rental not disclosed on triple play
- Outages, phantom credits and confusing bills in Chicago building
- Hidden fees pushed triple play bills past $600 in two months
- Texas PUC license complaint after three months of problems
- No account PIN for months and fee for phone payments
- Paid $200 cash but told to pay another $219
- Account closed at store but billed $670 months later
- Too many commercials interrupt movies and programs
- Promised $300 gift card never honored after third-party sales call
- Sales rep misquoted rate and technicians removed satellite dish
- Credits for returned equipment never paid after months
- Rate increase forces retiree to drop cable service