From day one of signing a contract for a "Bundle" package this has been a nightmare. First the contract submitted to the company was not the same as our copy. The phone number on the "Company" contract was wrong so no phone service nor internet service was installed. The salesman"Dexter" lied from the beginning. Customer Service is difficult to get to without waiting 45 minutes or longer then... They don't seem to know what you are talking about, it's all your fault somehow that the sales department made mistakes and the installation techs didn't install the equipment properly. Get real here. We signed up for the $89.85 bundle. Got a bill for $290.64 which Customer Servicecould not explain but stated that all the charges were correct. Excuse me? The bundle price on the bill was $99.99 and then additional $25.88for the TV part and $7.53 for the phone part and partial chasrges and credits were $79.95 plus the elevated taxes because of the size of the bill. We disputed the previous bill for just the TV service that was billed at $169.48 when we called customer service they said they billed in advance and would adjust the bill. We called back to find out how mush the bill would be and they stated $130.64 so we paid it. On this new bill it says we have an unpaid balance of $38.84. Do the math here.
I cannot get any satisfaction from Comcast customer service. Each time I call I get a different person and a different answer. All say they will adjust it but it never seems to really get done. I offered for them to come and get this stuff and forget we ever were blind enough to sign up for a bevy of falsehoods and constant fights for our rights and fairness. Someone needs to stop these practices. I can't seem to make any headway in dealing with liars.
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