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Comcast / Xfinity Reviews & Complaints
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REVIEWS & COMPLAINTS1,248on USAComplaints · none in last 3 yrs · latest 2015
WEBSITExfinity.com
HEADQUARTERSPhiladelphia, PA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Bundle price dispute and bill far above the quoted amount
- Billing errors and cancelled service repeatedly turned off
- TV service out for a month despite weekly technician visits
- Cable cards installed but cable box taken and no supervisor
- Misleading price quotes and poor DVRs after switching from Dish
- Billed after closing account and told equipment was not returned
- Salesman pushed unnecessary converter boxes for every TV
- Billed hundreds for unused equipment and service never terminated
- Promised $200 rebate check never received
- Service quality collapsed after takeover from Time Warner Roadrunner
- False advertising about the digital TV transition and converter boxes
- Three-hour appointment windows and unhelpful phone agents
- Account Cancellation and Refund Delays Over Several Weeks
- Hidden Fees Not Disclosed in Signed Contract
- Billed $400 After Trying to Cancel Cable Service
- Pay Per View Charges and Installation Fees Not Credited
- Website and Webmail Changes Make Email Hard to Use
- Collection Notices Sent Despite Seasonal Plan Suspension
- Special Offer Bill Higher Than Advertised $139
- Charged $400 for Wireless Router Never Received