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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- Awaiting $200 Visa Card From Switcher Promotion
- Connection Dropped Below 0.5 Mbps After Qwest Acquisition
- Bait and Switch Tactics on Available Internet Speed
- Billed Every Month After Cancelling Account and Moving
- Missed Direct TV Installation and No Compensation Offered
- Promised $150 Visa Debit Card Never Received After Signup
- Installer No-Show and Unresolved Request to Exit Contract
- Constant Server Not Found Errors Since December and No Resolution
- Slow Speeds, Ignored Cancellation and $273 Bill for Unused Service
- Slow Internet After Speed Upgrade and Refund Refused
- Price for Life DSL Expired After 12 Months, $200 Early Cancellation Fee
- Telephone Bill Not Arriving and Balance Nearly Tripled
- Unwanted Install Bill After Cancelling Bundle Package
- Account Sent to Collections Even Though Final Bill Was Paid
- Long Distance Dropped Without Notice Despite 36-Month Contract
- Modem Rental Fee Still Charged After Purchase, Only 3 Months Credited
- LITAP Discount Not Applied Despite State Approval
- Charged $250 for Three Modems After Ordering One
- Wireless Internet Modem Needs Phone Line We Do Not Have
- Store Quoted $34.95 Internet Bundle, Then Billed $142.29