To Whom it may concern:
We have suffered with terrible internet service since about December. We have spent hours on multiple days with technicians, sent several emails, and made several requests for help, but to no avail. We have tried everything Qwest technicians have suggested and were finally told that there is just not enough equipment to service this area.
We get the Server Not Found-lost server message constantly, multiple times a day. I often work from home and my son does an online school. It has been frustrating to say the least to be in the middle of a test or a download and lose the server and have to start all over again. It has been an embarrassment with clients and extremely discouraging to an already struggling student. When he has his live classroom he misses minutes at a time, several times during his class. We have had others in the area tell us they have the same problems with Qwest service. This happens on both our older
computer and a brand new one. We use the correct cables and modem. None of what they suggested has been the problem.
I have had other internet service providers over the years and I have never had such horrible customer service in my life. We were enticed with the package deal which has proven no deal at all. We have been paying for a service with constant interruptions at best and non-existent at its worst. If they do not have adequate equipment to cover an area they should not offer the service in that area. I have spent many hours on hold, on the computer, and jumping through hoops for this horrible lack of service.
I should be reimbursed for my time and refunded what we have paid for this so-called service. We started logging the times that we lost our service but it was so often that I quit (however my son still logs it.) We logged at least 5 times every day that we lost service, and that was just during the times we happened to be on and remembered to log it. Qwest, you owe us more than a meaningless apology. Weve heard enough of those and wasted enough of our time. A corporation of your size has a responsibility to do better.
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