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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- Charged Three Months of Internet Without Receiving a Modem
- Repeated Repair No-Shows and Still No Home Phone
- 30 Day Money Back Guarantee Refund Denied, Billed Months Later
- Unordered $14.95 Monthly Charges and Confusing Rewards Points
- Price for Life Guarantee Ended and Bill Went Up
- Disabled Senior Billed for Services Not Received After Takeover
- Charged for Unusable Internet After Repair Requests Went Unanswered
- Internet Speeds Near Dial-Up With No Fix Promised for Months
- Full Monthly Charge Despite Service Suspended During Deployment
- Taxes Charged Twice on Package and Local Services
- Basic Phone Service Bills and Connect and Disconnect Fees
- Charged After Cancelling Service Plus Returned Check Fee
- Billed for Cancelled Direct TV Service Through Phone Bill
- DSL Speed Dropped After Upgrading to 12 Mbps Plan
- 30 Day Money Back Guarantee Still Brought $91 in Fees
- Deceptive Billing, Lost Equipment and Collections Referral
- Promised $100 Visa Gift Card Never Arrived Despite Many Excuses
- $600 Early Termination Fee on No Contract Prism Service
- Quoted $29.95 for Internet and Phone but Billed $70.00
- New Customer Billed Double the Advertised Special Price