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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- Reseller Switch Left Business Phone Lines Disconnected for Five Days
- Unpaid Balance Under New Account Number Led to Phone Disconnection
- Price Jumped to $110 and Rude Agent When Terminating
- Temporary Line Left Unburied for Three Months and Slower Speed
- Identity Used With My Social Security Number to Open Phone Service
- Prism Bundle Installation Delayed Repeatedly, Order Cancelled
- Bundle Advertised at $54.95 but Extra Modem Fees Added
- Rural Internet Slower Than Advertised and Cutting Off Every 15 Minutes
- Repair Transfer Refused for Home Business Internet Outage
- Promotional Business Rate Not Honored, Bill Reached $229.29
- Phones Down Since December 13 for Elderly Emergency Service
- Bundle Promise Dispute, $500 Cancellation Fee Threat and FCC Complaint
- Unrecognized $14.95 UVOLVE Charge on Phone Bill
- Courteous and Fast Problem Resolution
- Wireless Internet Overcharges Took Hours to Resolve
- Install Delays, Hold Times and Confusing Cancellation Handling
- Modem Replacement and Pure Solutions Bundle Fees Not Disclosed
- Phone Line Noise and Party Line Unrepaired for Four Years
- Billed After Service Disconnected and Number Changed Without Permission
- Unhappy With Service Quality and Considering Leaving