After cancelling my centurylink services they still charged me. For 3 months in a row I called & cancelled & they kept charging me for each month. Each time I called they said I was under what they call a "verbal agreement" for changing a service which I was NEVER told about nor was I ever provided any information about in writing. When I asked to see proof of this agreement they said they had it there. I asked for it but they couldn't provide it. They charged me for a "early termination fee" which the only one I was ever advised about was the 2 yr agreement I full filled @ 8 yrs ago. I have proof of getting different services. I have no proof of anything from them. Centurylink turned me over to collections several months ago & I have been going back & forth w / the collection agency for a few months now & writing letters & sending proof. Now I get a letter from the collection company & copies of the bills I already had from when centurylink didn't disconnect me for 3 months. Guess when they want payment? Now. Now I just got my phone records from my cell company so I have that proof also that I called them.
A very interesting point is this: I ran into an acquaintance that I haven't seen in a while. She told me she was out of work because she she couldn't morally or ethically do what she was asked to do. Where did she quit from? Centurylink, because she couldn't lie like they do. I told her about charging me for "early termination & she said that's what they do. Centurylink doesn't tell you that you are under contract when you change to a high speed internet which wasn't any faster & didn't fix anything. Makes me think they never did change it because I have read MANY complaints of this & these people were not changed to a higher speed. Then I was telling her how I had called on numerous occasions to be disconnected but wasn't for several months & they kept charging me all this time. She told me yep, thats how they operate, charge you for "early termination fee" that they don't tell you about & don't disconnect you & keep charging you. I have read many complaints like this that about early termination fees that people weren't told about & not disconnecting. After how many attempts & asking for records of conversation month after month centurylink couldn't provide the records & say people didn't call. Big Fat LIES!!! I read one like this that a different phone company did a 3 line call w / their new customer & centurylink to disconnect. Centurylink didn't disconnect, kept charging the person but had disconnected the long distance so this person was getting charged for a service they didn't have.
This company is not ethical & the people they hire are immoral. I do not see how after calling how many times not getting disconnected but still charging me is even legal.
There have been several class action suits against centurylink. This isn't just a small problem. It is an epidemic w / this company. I am currently looking into finding a class action law suit to join or I am going to start one. I am NOT going to pay money to anyone or any company that I Do NOT owe. Centurylink treats their customers like crap. My personal opinion is to not get involved w / centurylink!
Name: Jo Ellen Jenkins from La Crosse, WI 54601
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