I went into Century Link office to ask can I discontinue my account by bringing in my modem. THey said yes and I brought it down to the Office on Powers Blvd and North Carefree Colorado SPrings Colorado. On that day I told them that I no longer require their services, I am getting an alarm system installed with Comcast and they require me to have internet with them.
I was not informed that I had to call the Century link company on the phone to discontinue my internet service with them. I received my next bill and I was billed for internet. I called the company and let them know of my situation. I went down to the office again to ask them did I not turn in my modem and cancelled my account the assistant manager said I did. That should have closed my account. I received my next bill and I was again charged for internet service. The company the day I received my bill shut off my Direct TV. The due date said "Pay by the 12/6/12". This is still November 27.
I went back to the office and was told that they told me to call the company to disconnect my internet. I told them the day I turned in my modem. I told them when I called the second time and I told them the third time that I do not want the internet with them any longer. They should be able to check my usage to see that I did not use any internet since I turned the modem in (two and a half months ago.). They say that I owe them $92.11 to get my Direct TV turned back on. This is the year 2012 and it should have been clear with the company that I did not want internet service when I brought the modem box in because I explained that I was going to Comcast security system. I asked them if they had a security system and they told me no. It should have be possible to cancel my service when I was in the store not on the phone after talking to 5 Century link personnel. This company needs better customer service friendly procedures. They still did not credit my account for the modem. Whats going on guys?
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