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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- Phone Shut Off After One Week and Sent to Collections
- Pushed to Buy Unneeded $99 Modem After Website Error
- Retiree Health Benefits and Life Insurance Cut Without Explanation
- Overbilled on Cell Phone and Credit Removed Then Service Cut
- Service Cut Off and Set Up in Another Name at My Address
- Refund of $100 Owed Since September Still Unpaid
- Advice to File Florida Regulator Complaint After Overbilling
- Double Billing and Slow DSL on Bundled Service
- Billed $500 for Long Distance on Unlimited Plan
- Employee Says Staff Are Disciplined for Crediting Customers
- Repeated DSL Disconnections and Collection Notice for $300
- Phone Cut Off Days Before Promised Date
- Bundle Plan Cost $600 More Per Year Than Quoted
- Phone Bills Far Above Quoted Price in Small Town
- DirecTV Bundle Credit Never Honored and Service Shut Off
- Slow DSL Speeds and High Pings at Peak Times
- Forced Long Distance Plan and Months of DSL Failures
- $75 Deposit Refund Never Processed After Cancellation
- Phone Turned Off Without Notice and Support Closed
- Phone Advertised With Dial-Up Networking Not Supported