Hi my name is shaun i work for qwest in the logan sales center. Today i was called in to a room to talk about my performance. The reason all this happend is because i gave customers to much credit on there bill.
Let me explain qwests bundle is not all it is cracked up to be they offer a great price for a certain amount of time but your bill will never reflect what you actually will spend a month. So me being a qwest employee was told if you see something wrong on a customers bill credit it back. NOT TRUE if you credit this back you will get terminated. Qwest also has this problem with tere cell phon servcie they lock you in to a 2 year commitment then they raise the price of the service. So you will never get the correct price you were quoted also on the internet price for life they charge you the 26.99 with a 2 year commitment then they charge you a modem rental fee wich could be 5.00 a month or 8.00. If you ren the modem with qwest and discontinue servcie they want it back and you have paid for it about three times by then. They willever credit you back the charge. Me personally i would that was the problem so they suspended me for this qwest does not want you to save thy want you to pay an outreageous amount so they can make money. For instance you have a problem with your bill you call we access your account fix your problem and we are required to try and sell you something if we dont make a certain amount of sales we get canned. So think about that when you call about your bill. Also if your more than 3 days late on your bill they will shutoff your entire account and make you start a new one so they can charge you activations on the account. And disconnection fees on the old one. So qwest really isnt worth it there home phone is a ripoff and you can never win with them.
Qwest rep shaun
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