Ok... I have no where else to go but here.
QWEST recently made a mistake. Their employee did not log the information in our account and they cut off our service before the deadline we had to pay.
Granted we did owe them money. We were told our service would not be cut off until a Monday. So we were frantically finding the money since my husband no longer had a job to pay our bills. We had the money coming in on Friday which is before Monday so that I could call in a payment. I did not want to call in a check that I didn't have money in the bank. Trying to do the right thing (not writing checks before the money was in the bank).
When I found our service had been cut-off before Monday I contacted QWEST to restore our service till that date. They needed to keep their word, it would not be cut-off till Monday not on Wednesday 5 days before. Of course we have absolutely no other choice but QWEST and they have no way of logging complaints except writing to Executive Office at 1801 California, Suite 5200, Denver, CO. 80202. But that is not going to restore my phone so my husband can receive job interviews and we can pay our bills on time again.
I am done with companies who bully you. They have no competition so they can treat you anyway they want. The only way they would restore my phone was if I made a partial payment on the day the cut off my phone. I told them I don't have the money in the bank for a partial payment. I would give them full payment on Friday which is when my husband and I would have our money in the bank. I even offered to write a post dated check for Friday. I could have given a partial payment on the phone but it was the principal of the issue. They needed to finally step up to the plate and follow through with what they told us. They needed to apologize, restore our services till the date they said it would shut-off and to please make a payment otherwise our service would be discontinued.
Or
Take my post dated check on Friday when my money would be in the bank to pay them fully. Not a partial payment today to bully me into paying them. I was being bullied by the Credit department and I've had it with QWEST treating their customers anyway they feel and no place for me to complain.
No proof that who I was talking to on the phone was a Manager or Supervisor. Anyone can do anything they just chose to bully me and could care less.
I have already called them twice today and I will continue to call till they get me someone who will take care of the situation.
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