Independent profile — not affiliated with Best Buy
Best Buy Reviews & Complaints
← Back to the full Best Buy profile
REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
PHONE1-888-237-8289Customer service
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Phone Rebate Limited and Extended Warranty Refused for Black Screen
- Finance Charges Too High and Balance Barely Decreases
- Rebate Check Four Cents Short on TaxCut State Software
- Computer Stopped Working After Optimizer Service With Wire Disconnected
- Restocking Fee Charged on Digital Camera Returned Within Hours
- Computer Without Fix for Months Despite Multiple Warranty Repairs
- Palm Return Refused Over Missing Screws and Rude Service
- Open Box Receiver Matched Serial Number of Own Defective Unit
- HP Mail-In Rebate Never Honored Despite Qualifying Purchase
- Cheaper Japanese Camera Version Shipped and Salesman Yelled
- 3-D Glasses Return Refused Because Sample DVD Was Opened
- Online Order Could Not Be Cancelled and Return Shipping Cost
- Salesman Falsely Promised Loaner Laptop With Warranty
- Salesman Misrepresented Manufacturer Warranty to Sell Extended Plan
- Insider Describes Pressure to Sell Service Plans and Misleading Customers
- Advertised Car Stereo Out of Stock and Price Not Honored Later
- Mail-In Phone Rebate Never Received and Only Coupon Offered
- CD Changer Sold Did Not Fit Car and Exchange Met With Rudeness
- Free Car Stereo Installation Turned Into Custom Charges
- Repeated Visits and Video Card Problems at Long Island City Store