I tried to take my new palm back, it was missing the infared sensor (i never new it was supposed to be there), and also screws had fallen out on the sides. The thing was it would not retain any phone numbers, and would not take those expensive memory cards. When i took it to the customer service desk to claim my rights on the 59.99 3 year warrenty, they said "because 'screws' are missing you cannot tell if you tampered with it, for all we know you tried to fix it yourself".
After talking to me in a rude short answer, not paying attention at the issue at hand, he offered the customer service number to SONY, he made me wait in the lobby, after about 30 minutes i gave and went home (yep he never showed up).
I have also recieved the same treatment for car speakers and televissions, oh yah i did it with my shiny new HRS USA BEST BUY card. I know other people have the same problems, unfortunately im probably not the only one out here that know that mass corporations will do anything to save abuck, so the can give there half @$ed managers raises if the inventory is clean.
(sigh)
Philip
Phoenix, Arizona
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