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Best Buy Reviews & Complaints
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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
PHONE1-888-237-8289Customer service
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Restocking Fee Charged on Desktop Despite Posted Policy
- Sound Card Box Opened Empty and Customer Accused of Fraud
- Software Refund Took Hours and Extended Warranty Coverage Denied
- Price Match Policy Refused Despite Meeting Requirements
- Accused of Switching Hard Drive and Refused Exchange by Manager
- Rebate Rejected as Late Despite Same-Day Filing
- Computer Still Not Working After Five Repair Attempts
- Bait and Switch on Open Item Computer Left Refund Unapplied
- Online Order Cancelled After Repeated Backorder Runaround
- Hard Drive Installation Failed and Car Stereo Reinstall Botched
- Rude Phone Service and Opened Returns Sold as Open Item
- Defective DVD Player Exchange Refused Under 30-Day Policy
- Brand New VCR Discarded After Forced Extended Warranty Purchase
- Overlapping Maxtor Rebate Refused Without Original UPC Code
- Long Return Line With Two Cashiers and Dismissive Manager
- Employee Bought PlayStation 2 While On the Clock Ahead of Customers
- Delivery to Wrong Address Repeated Despite Eleven Phone Calls
- Opened Box With Wrong CD-RW Drive and Exchange Refused
- Extended Service Plan Required for Defective E-Machines Computer
- Extended Warranty Treated as Required for Good Service