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Best Buy Reviews & Complaints
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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
PHONE1-888-237-8289Customer service
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Opened Tivo Missing Parts and Warranty Card Return Refused
- Free Car Stereo Installation Billed $80 Instead of $35 Limit
- Mail-In Rebate Denied for Missing Bar Code Copies
- Replacement Plan Allowed Only One Replacement Not Unlimited
- Salespeople Claimed No Antivirus Included but Unopened Box Had It
- Three-Year Service Plan Unusable During Sony Warranty and Refund Dispute
- Interest Charged Despite Promised Deferred Financing on Computer
- Warranty Excludes Software Issues Covering Nearly Every Fault
- No Sales Staff in Phone Section and Defective Uniden Phone Refused
- Memory Card Return Fee Charged Because Install CD Was Missing
- Laptop Repair Delayed for Weeks by Busy Phones and Mismatched Serial
- Three-Year In-Home Warranty Gave No Help With Problems
- Stereo Without Readable Receipt Refused for Repair or Exchange
- Preorder Video Card Order Cancelled After Price Jumped to $399.99
- Extended Warranty Failed to Cover Lemon Compaq Computer
- K-Byte $7 Rebate Denied for Missing Original UPC
- Pressured to Buy Extended Service Plan on Big Screen TV
- Warranty Not Honored on Compaq Computer Repeatedly Serviced
- Pushy Extended Warranty Sales on PlayStation 2 and Controller
- Memory Return Refused Over Smaller Label Until Manufacturer Approved