Eastex Collision is not a repair shop that cares about satisfying the customer. My experience was beyond horrible. The accident occurred in NE Houston and I was towed to Eastex Collision where they swindled me in to choosing them as my repair shop. The service tech Brian (who is no longer employed because DUSTIN made a scene and fired him in front of customers) made a promise to have my car repaired in two weeks, put brand new parts on all damaged items, and contact me every day to give me an update. Oh and not to mention as an incentive, he agreed to pay one half of my deductible to gain my business. FAIL because THIS WAS TOO GOOD TO BE TRUE!!!
As a result of all of the promises, my car was in the shop at Eastex for over 30 days which exceeded the allowed rental day and caused me some out of pocket fees which was not reimbursed by EASTEX. All of the parts used to repair my car were used and from pick a part, but billed to Progressive as new parts. When I question the work did on my car, Dustin (Manager) became upset and did not want to listen to my concern. According to DUSTIN, he stated human error occurs which is a part of nature in a rude tone. He also stated for me to accept the repairs from Eastex or take my car somewhere else and pay out of pocket.
Once I got my car back, I seemed to have more out of pocket repairs than before from EASTEX not putting the parts back in my car properly. I have spent over $1500.00 in repairs which Dustin refuses to reimburse. Recently, I went back because of a major repair problem that keeps occurring. Dustin was very rude from time I walked in the building. He told me I had been there too many times and he is no longer acknowledging my warranty. I showed him a copy of the warranty that stated it is LIFETIME WARRANTY. Per DUSTIN verbatim I should have read the fine print He has the right to refuse service to anyone of his choice and I need to leave the premises.
At this point I ask for the owner and he refuse to call him to the front. Dustin began to shout racial slurs such as the N-word towards me, ordered the repair tech to close my hood without putting the part back together and told me I was considered trespassing. As of today, my car is still not repaired. So if you ever seeking a collision repair shop, please use the recommendations from your insurance or go to the dealership where customer satisfaction matters. Eastex collision is not part of bbb due to too many complaints. The technicians are not licensed. THE MANAGER IS PREJUDICE, RUDE, BELIGERANT AND HAS NO CUSTOMER SERVICE VALUES!!! RUN RUN RUN IS JUST A RIP OFF!
For other blogs and concerns regarding eastex collision, please google eastex collision and you will see the many complaints by their customers.
0 comments