Where to even begin Last month I called Jiffy Auto Glass to
Get a new windshield put in my wifes Ford Escape, while doing the claim over
The phone I specifically stated that the windshield I have has the factory blue
Shade strip on the top of the glass. The next day a technician named Chris came
Out and installed the windshield, upon inspection I noticed that they installed
A windshield without the shaded glass. I called Jiffy Auto Glass and was
Informed that they were all out of the shaded glass windshields. I explained
To them that I was very un-happy that they just decided not to tell me that and
Come out and install the wrong windshield.
After that the person I talked to
Apologized over and over again and said they the technician I had was fired due
To many mistakes similar to mine and that they could send someone out to put
Aftermarket tint along the top of the windshield. I agreed to let them send
Someone out and made an appointment for a couple days later for someone to come
Out. After he did not show up I called Jiffy Auto Glass and to my surprise I
Ended up speaking with Chris the technician they apparently let go, Chris
Re-scheduled the tint for a few days later and told me the tint guy was on
Vacation and apologized for the missed appointment. The next appointment rolled
Around and again no one showed and no one called. I again called back and
Requested since their tint guy hasnt been showing up that I would just rather
Have them come out and replace the windshield with the correct windshield since
That is the one they billed my insurance company for. We set an appt for
Someone to come out and replace it and again no one showed up. I called back
Again and was informed they tried to call me but no one picked up so we didnt
Come out. At this point my frustration with them was to the point where I just
Wanted the problem solved and to be done dealing with their less than honest
Business practices. I was told that they could send someone out again a couple
Days later or they could just mail me a check for $40 so I could get a tint
Strip put on and be done with it. I told them just to send a check and
Confirmed the address, etc with them and was told a check would come out first
Thing the next morning. After waiting a week and not getting a check I called
Back and was told one was sent out and that I should have got it by now and it
Must have got lost in the mail. I was then told they would send another one out
Right now. It has now been 10 days since then and I still have no check. I never take the time to write reviews for
Places but I am beyond upset with how this company does business. I would
Strongly recommend to STAY AWAY! There are plenty of other places out there to
Use and I cant imagine any being worse than this place.
0 comments