I took my 1987 Buick Electra Park Ave.in for a standard oil change to Jiffy Lube on February 12. When I went to pick the car back up, I was shocked to get a bill for $98!!! I was told that the engine needed to be flushed. I just bought the car a few months ago and the engine was completely rebuilt.
Everything on it was brand new. Exactly 12 days after getting the car back and 600 miles later, I dropped a lifter in the engine. When I called Jiffy Lube up, I was told they were not libel for any wrong doing. (If you can, read the disclaimer on the back of your bill.)
I spoke to the owner. Still no satisfaction. When I looked at the paperwork, the technician had it listed as a 1988 Buick Skylark, which stated it was a 4 cylinder, where as my car is a 6 cylinder.
I filed a claim against them in small claims court for the price of another motor and labor costs, $1500. I lost my case, simply because my mechanic and the gentleman I originally bought the car from, was unable to attend the proceedings. I have filed an appeal. That was in June. I have not heard anything on the appeal, except that my request was received.
As I was walking out the door from the courtroom, I asked the owner, "How do you sleep at night knowing that your employees caused all of these problems?" His answer, "Well, I sleep just great, thank you for your concern."
I have since done some investigating and asking many others that have filed complaints against Jiffy Lube. You would not believe some of the horror stories I have heard. If you, or anyone you know have a horror story you would like to share, please contact me at: [email protected] or [email protected]. I would be very interested to hear what you have to say, confidentially, of course, unless we agree otherwise.
By the way, the really bad thing about this whole thing is that since I have had to get another engine for my car, I have had nothing but trouble and have since turned the tags back in and parked it. My husband is due to go on the liver transplant list soon and I now have no transportation. If they had just taken the time to make sure they knew what they were doing to begin with, I would still have my car. Ride by a Jiffy Lube now and then. See how many young kids (young adults actually like over 18, but not over 25) are doing this work. I am not taking anything away from young people. But I have to wonder if they are ALL qualified to perform the work. Just above minimum wage? How many professionals are you going to find to work for that?
Thank you,
Goldie Blankenship - JR consumer complaintse
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